Best ice cream shop in San Antonio, Texas (TX) 2024

normally, the service here is great. I am a regular at this location, and Rose always goes above and beyond when helping out customers. I am certain she is the backbone of the staff and is the only reason why I am giving this place such a high rating. I use the app to order every time, so it should not be that difficult to bring my order out in a timely fashion. today whenever i visited, it took 25 minutes (and multiple pushes of the drive-thru stall button) before they even told me that they gave my order to someone else. they then took another 15 minutes before they brought out my order. the staff that works there normally is unorganized and untimely. this location is usually a go-to but after this incident, i’m afraid i won’t be coming back. ~Mackenzie