Best hardware store in Sherman, Texas (TX) 2024

I called on 6-20-22 to talk to automotive the customer service lady put me on hold while she transferred the call. No one answered. She came back on the line and said it was 7:05 and they were closed. I asked if her if they still took tires to be recycled. She said yes and t was $2 per tire. I asked if we just bring them to automotive anytime before 7 pm. She again stated yes. We are clearing off land and have a trailer load of tires. We enlisted help getting them loaded and drove up there tonight 6-21-22 at 6 pm. One of the automotive guys said you need to fill out the paperwork and we take them at $2 per tire. One guy said I don’t know how to Do it then they asked A third and he said we aren’t taking them anymore. I told him I had just called the day before and they had told Me yea. I went to Talk to the store manager and he was gone but they got the associate manager “crystal”. She walked over to automotive to Talk to them. She wanted to know who I had talked to because automotive closed at 7. I told her and the automotive guy that I had tried to talk to automotive but there was no answer and then customer service came back on the line to say they were closed now. She was the one that told me that your store took them. While I was telling them crystal rolled her eyes and shook her head to the guy right in front of me. As if I was lying to them. First of all, I had no reason to lie! Your associates need to know the correct answer if they are giving out answers. Also your people in charge don’t need be so disrespectful and rude!!!! ~Pam

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