I have ordered from Glitzy Girlz for a few years now. I was thrilled to find a plus size boutique that actually offered plus sizes. I also like that the measurements are offered, that helps tremendously with figuring out what size to order. As for the clothing, I love the clothes. Everything is comfortable, the style options are great and the clothes fit (as long as I get the sizing right). Pricing is a bit on the expensive side so try to catch things while on sale. So why only two stars? Well, that comes from communication and shipping. As mentioned, I have ordered numerous times. And in the past, both shipping and communication were great. I received a top one time with a flaw and a simple email resolved the problem quickly. And as for shipping, packages arrived in a normal time frame. Unfortunately, that is no longer the case. This year, I have noticed an extreme decline which leads me to reconsider ever ordering again. Communication is almost non-existent. Emails go unanswered, comments online are deleted, it's almost impossible to get in touch with anyone. And the shipping is the worst. I am a patient person, I understand longer wait times during big sales. However, even those time frames are ignored and packages take absolutely forever. And while severely behind on shipping, they are continuing to run major sales, live sales, etc all while ignoring current customers questioning where orders are. If short-handed or backed up on getting orders shipped, you would think they would slow down a tiny bit on the live sales and everything until better caught up. We often see the response of them being short-handed, having to hire new help, delays are caused by the sale but these issues have been ongoing all year with little to no improvement. Ordering in October, you would think you would have the order at least by November yet there's really no telling when an order will arrive now. Trying to order something cute for a trip or for the holidays is impossible because even though you order long ahead of time, things still probably won't arrive in time for the occasion. I'm currently waiting on an order from mid-October.... no shipping information yet but plenty of emails offering me 50% off, reminding me to shop the sales, informing me of new inventory and inviting me to check out what I'm missing out on. Yeah, I just want my current order, that's all. ~Robyn
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