Best financial consultant in Tyler, Texas (TX) 2024

If I could give negative stars for this branch I would, management has created a strong disincentive for any walk up business but especially non account holder business. If you are a non account holder be prepared to WAIT, you must meet with a personal banker to approve your check to be cashed! This could take 10 minutes waiting, this could take over an hour, it just depends how many are waiting, how many personal bankers are working and available and their other duties. There is also normally only one teller on duty and after you meet with the personal banker you are put back at the end of the same line to cash the check. Clearly, they are trying to make the process so aversive non account holders will try to go elsewhere and account holders will choose other options vs. coming into the branch. Management is abysmal and basically stated they do not care if customers are severely inconvenienced, when asked about the terrible customer service and treating non account holders as if they are persona non grata. I was even asked by the Manager didn't I have somewhere else I could go to cash the check? The check DRAWN on Bank of America, the message was clear, we don't want you here you are NOT welcome here. ~Lyla