Best atm in Cedar City, Utah (UT) 2024

Absolutely awful customer service at this branch. They didn’t even acknowledge us until 10 minutes of standing there. We wanted to open an account but after ANOTHER 20 minutes of waiting we left. Don’t waste your time folks! ~Kyley

bank atm financial institution financial planner

I am writing this to get the attention of the manager or owner of this business. I use your gas station on a regular basis for my company. Today, I pull up and there is a sign on the card reader that says it's broken. Ok, no big deal I will just go in. I speak with Jacob and tell him I am on pump three, but I need to use my shell rewards number. He says ok, and takes my card and asks me to come back after I finish filling up. I return to the counter after filling up only to find out that I cannot use my Shell rewards number. I ask why, and they say that no one can use their Shell rewards number on that side of the station. I reiterate that I have used it countless times prior and there has never been an issue. The lady calls over to Jacob and he says that we cannot use our Shell Rewards number. Then why didn't you tell me that when I told you what I was intending to do?? I also ask, then why is it that every other Shell station here in Cedar will accept my Shell rewards number. To which she replied, "we are the only ones that don't." There clearly needs to be some training of your employees, to let your customer's know this prior to using your facility. If you want to resolve this privately, I would be happy to. Call our store and ask for Colton. Thanks ~TRIPLE

gas station atm convenience store restaurant