Best home improvement store in Layton, Utah (UT) 2024

I’ve never had such a bad experience at a hardware store! I looked up the item previously to going to the store. The bay that it said it was in had it clear at the very top by the ceiling. I waited over 40 minutes for someone to come help me in spite of asking multiple employees if they would help. They kept putting me off on other employees saying that they would come and they never did. I even called customer service and asked if they could send someone back to help me. I have sciatic nerve damage and back pain from having my twins and was in pain the entire time. I ended up leaving because I couldn’t wait no longer and my boys couldn’t handle it either. It was absolutely ridiculous because there were employees in different areas of the store that weren’t doing anything. I will not be going back there. ~Marie

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Is it too hard for them to have just ONE person who knows anything? The shelf price didn't ring up, and it took the guy three trips there and back before he couldn't figure it out. So I gave up and went to Home Depot. Great way to lose customers, True Value! ~P

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