Best toy store in Ogden, Utah (UT) 2024

I made a purchase and upon inspecting the receipt in my car I realized I was charged for an item I did not purchase. I went inside to fix this issue. The item was $6. They voided the transaction and rang the items up again. The total was now $3 less, not $6 less. The manager came over to see what the issue was. She said everything looked fine even though the total was $3 less not $6 less. I tried explaining it to her and she told me I didn’t need to be ignorant, the total was correct. I again told her the total was $49, I was charged for a $6 item I did not purchase, and was then being charged $46 after retuning the $6 item. She again called me ignorant and said I was rude. I told her I didn’t want to argue and said I’d like to pay for the transaction. She stared at me and said I was rude. I told her I wanted to pay. She said “you’re still arguing with me.” I said “I want to pay for my items and leave.” She said I was rude and wasn’t accepting my payment form. A nice gentleman stepped in and said “The customer is not being rude, she’s stated she’d like to pay for her items multiple times. Let her pay for her items and leave.” I thanked him. The manager finally took my payment. I told her I would be reporting her to corporate. She said please do. I told her thank you for insulting a customer and calling me ignorant. I’m not sure she knows the meaning of the word ignorant. Ironic. I would never recommend this store and will NEVER shop here again. ~Samantha

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