Best car rental agency in St. George, Utah (UT) 2024

This was absolutely the worst car rental experience EVER! It started when the reservation I had made for pickup late in the day was changed to 12:30 without notification. I knew I would not be able to return the car until late in the afternoon three days later. It is impossible to call the local franchise so I drove there to see if I could adjust the pickup time. I was told I could not change the reservation because there would be no cars available. The lack of logic defies me! What about the car I would be picking up only 4 hours later? The young man at the counter told me that I could take the car then and that he would make a note that I would not be charged for the extra day if I had it back before 5:00 pm. We agreed to this and signed the paperwork. He said take the car full and return it full. When I got in the car there was less than 1/4 tank of gas. Redo the paperwork and take a different car. Upon return, a different person was at the desk. I was informed that because I was returning 3 hours after 12:30 there would be an additional charge for an extra day. I informed him that the person checking out the car had made a different commitment. A telephone call was made and the person who checked the car out denied having made an agreement. I continued to protest. I was told that they would issue a one time credit for the extra day. I was given the receipt for the originally agreed upon amount. I made a comment that it was a lot of work to get them to honor the agreement they had made. At which time he said that he would not honor the commitment he had made and would charge me for the extra day. The extra charge did show on my credit card. It was then necessary to dispute the charge with my credit card company. If you rent a car from the Bluff Street Hertz franchise, rest assured you will not find honesty, integrity or good customer service. Read the reviews on this place. I'm not alone in how I was treated. ~Mont