Best auto repair shop in Annandale, Virginia (VA) 2024

My experience wasn’t great at all. The only reason why I decided to purchase was due to their current sales promotion. The waiting area was filthy to say the least. I originally was scheduled for a 9:30 AM Appointment in Alexandria. Unfortunately they were unable to fulfill my appointment due to one service tech. The next available location was Annandale…. I called to schedule an appointment…. No One Ever Answered The Phone…. I contacted the location multiple times… Still no answer…. Then I drove 27 minutes to the location to schedule an appointment. Luckily my tires were in stock and the availability for appointment. Arriving a day later at 9:58 Am for my appointment at 10:00 AM. I was notified that the service would take 2 Hours Max. Arriving back at 11:35 turned in after 1 PM. The staff decided to take a collective break while leaving my car untouched. I asked why? The representative gave me a bogus excuse instead of acknowledging the lack of communication, speed and transparency in the matter. Not to mention several of the staff member didn’t wear face masks inside the building or while servicing cars! I was really hopeful for a better experience. Maybe better luck next time…. ~D

First time to a Jiffy Lube and I was surprised. Comparable prices to a local shop back home but much, MUCH quicker service. The manager on duty, Alex, was amazing and helpful. I really hope to drop in here again. ~Ukvayat