Best drugstore in Centreville, Virginia (VA) 2024

I have been loyal to this store and pharmacy for more than 10 years even though my insurance wants me to use CVS. Recently, they have been no better! I have waited on hold for more than 30 minutes, only to be replaced in n hold repeatedly! I realize they are busy and most likely short staffed but, this is a management problem, and shouldn’t be a customer issue. I have also been 2 recent occasions that medications have cost far more than they have in months past only to find out they weren’t run through insurance or coupons used. Other medications picked up at the same time were processed correctly. This is something that should be caught, just like not making a medication error. Being short staffed brings into question whether mistakes could be made. Management needs more involvement and they should be providing surveys for customer service is being met. Very disgruntled! ~Karen

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