Best internet service provider in Charlottesville, Virginia (VA) 2024

Had an appointment today for internet installment. I did not expect how late the technician is. I call customer service and I also did not expect most of people working there have an heavy accent. They were very helpful, I feel bad for them because they were trying their best to provide me with information the best as they could. I encourage CenturyLink to maybe provide them a program to further train them to advance their English to ensure quality customer service. I won't lie, it was extremely hard for me to communicate with customer service in call just because it was hard for me to understand what they were talking about. Luckily I was in no rush and slowly work with them to resolve the problem. Aside from that I am still very upset that CenturyLink does not give me any confirmation about what will be happening. Customer service told me I am supposed to receive email or a call from the local CenturyLink, but I got nothing. Everything seems to be resolving since the customer service people called the technician and ask them about the situation. Once everything is sort out I hope I will get the right service I paid for. Had CenturyLink in Washington State before, I had no problem with them there. For some reason it was a pain to get everything set up in Virginia, I do encourage the company to improve their way of operation to ensure quality services so it won't be inconvenient for both party. ~Xueni