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Charlottesville CenturyLink - TV - Internet in Charlottesville (2778 Hydraulic Rd, VA 22901)
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Charlottesville CenturyLink - TV - Internet is located in Charlottesville (Virginia state) on the street of 2778 Hydraulic Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1434-265-5128. You can get more information from their website: http://centurylink.com/. The coordinates that you can use in navigation applications to get to find Charlottesville CenturyLink - TV - Internet quickly are 38.075051, -78.498354. Scroll down to find out opening hours, reviews and other important information about Charlottesville CenturyLink - TV - Internet.
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Jane
Zero stars if I could. Was 35 minutes into *two* chat sessions and they both abruptly close. Session #3 of course has me repeating EVERYTHING I typed to the first two people. Person #2 was scheduling a tech visit when the chat crapped out. Person #3 said the problem was our fault that we didn't get a new modem when the last tech to visit suggested "that could be a fix in the future." Internet goes out weekly, often for hours at a time. I can't believe we're stuck with this absolute junk company. THE ABSOLUTE WORST!!!
07.2022Coby
Would give 0 if possible. Worst internet I've had since dial up days. Constant outages. Absurd to have this many problems with internet in 2021. They're too cheap to add fiber in our area and they don't want to give up their little mini monopoly. So much for anti trust laws.
07.2022IzPaco
Messaged customer service to ask why my internet speed is 0.75 Mbps, and to also ask when fiber is going to be put in my area (boxes and pipes for it were laid in my neighborhood over a month ago). Today is day 6 and they never addresses my question. They even closed the conversation and sent me an email asking to "rate your experience with one of our support reps" pathetic at best. Support rep Elizabeth...... I really wish I could give less than 1 star.
05.2022Andrew
DO NOT USE. How is this an acceptable business practice? Repair team never showed up to 5 different appointments, help desk was unable to assist beyond “instructions for restarting the router”. Billed monthly for phone and internet but neither service has ever worked or been activate from the CenturyLink side. Would advise you to save yourself the CenturyLink headache and look for an alternative ISP in the area.
04.2022Xueni
Had an appointment today for internet installment. I did not expect how late the technician is. I call customer service and I also did not expect most of people working there have an heavy accent. They were very helpful, I feel bad for them because they were trying their best to provide me with information the best as they could. I encourage CenturyLink to maybe provide them a program to further train them to advance their English to ensure quality customer service. I won't lie, it was extremely hard for me to communicate with customer service in call just because it was hard for me to understand what they were talking about. Luckily I was in no rush and slowly work with them to resolve the problem. Aside from that I am still very upset that CenturyLink does not give me any confirmation about what will be happening. Customer service told me I am supposed to receive email or a call from the local CenturyLink, but I got nothing. Everything seems to be resolving since the customer service people called the technician and ask them about the situation. Once everything is sort out I hope I will get the right service I paid for. Had CenturyLink in Washington State before, I had no problem with them there. For some reason it was a pain to get everything set up in Virginia, I do encourage the company to improve their way of operation to ensure quality services so it won't be inconvenient for both party.
12.2021Janet
If I could give zero stars, I would! I called to disconnect our services over 2 weeks ago. Got a bill on Friday for full amount. Called today to question bill. First representative disconnected me. Second representative kept me on hold for almost 30 minutes. I was finally told that they would disconnect me tomorrow and I would have to pay for days up until tomorrow. No wonder people are leaving your services in droves.
12.2021William
Zero stars deserved. I can't get anyone to help over the phone. I've taken 4 days off work because all they will provide is a date and sometime between 8-5 for service calls. They also will not contact you on the day of the appointment for updates. Furthermore they will canel your appt days ahead of time and not contact you to let you know it's canceled (thanks for taking another day off work)
12.2021Eileen
Worst experience I have ever had. Called to schedule new service hookup with my own equipment they said I had to have a tech come out. Appointment was scheduled for 23 days out!! Guess what Appointment day no call no show still another day gone by nothing. I call and am told I "will have my service today" still nothing!!! Absolutely disgusted 😤 unfortunately I don't have many choices where I'm located if you do don't bother with CenturyLink they are God awful.
12.2021Ryan
I am completely willing to take this down when we are serviced, however that could be months now. Our technician visit date has been pushed back and pushed back until now we are waiting for a service visit on the 21st. I am a student who has online class work as well as a zoom class which will start in the coming week. We originally were told that we would be visited by a technician on the 14th but since the technicians figured we would be covered by the outage maintenance that they performed they cancelled our appointment for the 14th. If I hadn’t called nobody would have come. Now we will wait nearly a month without internet for our appointment on the 21st which may or may not be cancelled without our knowledge.
12.2021Jordan
The absolute worst company I have ever dealt with. If I could give 0 stars I would. I have spent 3 days (which includes hours of being put on hold) trying to purchase a new modem after our old one was hit by lightening. The issue is still not resolved. I DO NOT recommend this company under any circumstances.
12.2021