Not trustworthy at all. Whole experience will linger as a huge disappointment in my memory. It’ll also remain a lesson to not trust small businesses unless you get everything in writing or have a big business, like Reverb or eBay, to hold their feet to the fire if they wrong a customer - which is a terrible shame.
Short version:
They lied about the aesthetic and structural condition of the guitar, they expected me to pay freight both ways even after I pointed out the structural issues, the salesperson likely tried to extort money from me by saying I wrecked the guitar (until I informed him that I have proof I didn’t), and they dragged their feet on returning my money. They also charged me for the inbound wire transfer fee which I had already paid myself, but I didn’t fight them about that because I just wanted my money back and $15 wasn’t worth any more fighting, especially with Christmas coming up.
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Edit in response to Picker's Supply replying to my review. Please be aware that I had to delete part of my original review to remain under the character count. You don't get the full story anymore, but you get the gist of it:
Resorting to name calling, calling me an ignorant “male Karen,” shows what side of this disagreement Picker’s Supply is on.
Like I said, I really do have photographs of the guitar, and I’ve added two to my review of the bridge issue, one of which is the same picture I sent them when I first reported the issue too. I implore anyone who doubts my account of events to view the picture and decide for oneself. Note the tilt of the bridge towards the sound hole, which was the reason I asked to return guitar. It’s called “soundboard belly,” and it’s a long term action and structural issue. If Picker’s Supply is unaware of that, then they are clearly “not knowledgeable enough about custom, vintage, or high end instruments.” They say they “never lie” and describe instruments “to the best of [their] ability”; either that’s not true, or their ability is quite lacking.
As far as issues on the guitar from the factory, I literally said I don’t blame them for those issues, only that I wish they’d made me aware of them, which is perfectly reasonable for any customer to expect.
And of their suggestion that I take some playing lessons from their “acclaimed lesson program,” how much more childish can y’all get? I mean seriously. Y’all call yourselves a business yet you sound like some prepubescent kid on the playground bullying the short kids. Grow up and act like the professionals y’all claim you are.
And the last bit about wire transfers being more complicated than credit cards, yeah, not really. They’re not hard, especially for a business. And if Picker’s Supply has that much trouble with them, they never should’ve offered it as a payment method.
You be the judge of their behavior. But for my part, buy from Elderly, Gruhn, Carter Vintage, Reverb, eBay, anyone but these people. They don't deserve the business and, like I said earlier, they're behavior reflects poorly on all small businesses. ~Telemachus
musical instrument store