Best cell phone store in Galax, Virginia (VA) 2024

Bought a cell phone & service on top of the tracfone I have had for many years on the basis that the new phone would work at the cabin I was renting near crooked creek. It did not work there. I stopped by the office, 11 miles from the cabin, several times and was told it was because the Phone need to be up dated, It still didn't work at the cabin, or anywhere that my tracfone would not work. Then the reason was because the apps needed to be updated, it still didn't work. On the third or 4th visit I asked that my service be cancelled and the phone unlocked which they claimed they did and showed me their tablet but could not give me anything in writing. The Phone then worked (poorly) on wifi at the cabin but was soon locked again. I have gotten bills for the non-service and my account was turned over to a collection agency. I am left with an inoperable cell phone (locked) that I paid for and dealing with t-mobile and a collection agency. Do not believe anything they tell you as they are committing fraud. ~John