Best auto repair shop in Midlothian, Virginia (VA) 2024

Worst experience. We took our vehicle in for an engine light, air conditioning, and to fix the motor in the window. Picked up the vehicle and they said there is a “gap” between the window and door panel which was “there when it was dropped off”. I left and told my husband. My husband said it was completely inaccurate and there was no damage to the door panel prior to being worked on. Then the engine light came on again! So we took it back and told them the door/window was NOT in that condition and that the light came on again. They said “it’s our word against yours” and that it’s an entire piece that was “lost” by US! How could we just lose the whole piece that goes between the door panel and window?! And then they said the engine light it for a different issue! They charged us an additional $110.99 after spending several thousand previously just to tell us it was a different issue! (Which I don’t believe). I’m so disappointed. I’ve been a AAA member since I was able to drive, along with my entire family. I thought I could trust AAA. OH! And I got in the car just now and they didn’t even both to put down paper in the floorboard. There is grease all over the carpet! Add another $100 to what I have to pay to have it detailed. ~Susan

This review is not a reflection of the quality of work/service performed. However, I’m now out $148 for a tire I had to purchase at a Firestone because most Goodyear stores aren’t open on Sunday and the one that was (this Lake Harbour store) told me they only had one technician working today and couldn’t fit me in. Now, the backstory… I purchased 4 tires from Goodyear, had them installed at an Allen Tire, and everything was great. I purchased roadside assistance to have peace of mind knowing if something happened to the tires, they were warrantied and would be repaired or replaced at no cost to me. Well, this morning I went out to my vehicle and noticed a tire was flat, and realized it was due to a big chunk of metal I’d obviously ran over. I inflated it at home and called around to find a Goodyear store that was open and could take care of the tire before driving all over and having it go flat again. Bottom line, Goodyear failed me, as there wasn’t a store anywhere around that could help. Kudos to Firestone, as they were able to get me in immediately. While they obviously can’t warranty a Goodyear tire, the lady running the store treated me as if I’d purchased the tire at Firestone and only charged me $148 for everything, which was a significant savings over what she could/should have charged me. I couldn’t be more grateful to her and Firestone, but couldn’t be any more disappointed with Goodyear. Goodyear has been great, and the 25% discount they offer for USAA members, but I’m seriously considering taking my future business to Firestone because of my experience today. Lastly, I realize it’s easy for the Lake Harbor store to point to the fact they only had one technician, but the reality is that the Firestone was fully staffed and provided an excellent end result. ~Kevin