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AAA Swift Creek Car Care Insurance Travel Center in Midlothian (13732 Hull Street Rd, VA 23112)
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Your local AAA Store has been providing industry-leading insurance and travel services for years. And now, we are offering even more. Not only can you get expert travel planning and one-on-one insurance advice, but you can also find trusted auto repair and maintenance services from ASE-certified technicians. We are open to Members and the general public. Visit us today to review your insurance policy and plan your next vacation while we fix your car like it is our own. Please note not all services available during the above store hours. Call ahead so we can ensure you are totally satisfied. Amazon Hub Counter located within this store.
AAA Swift Creek Car Care Insurance Travel Center is located in Midlothian (Virginia state) on the street of 13732 Hull Street Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1804-744-1513. You can get more information from their website: https://cluballiance.aaa.com/about/StoreDetails?id=MA078&utm_source=google&utm_medium=organic&utm_campaign=gmb&y_source=1_MTIzMTQ2NDctNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find AAA Swift Creek Car Care Insurance Travel Center quickly are 37.409013, -77.655454. Scroll down to find out opening hours, reviews and other important information about AAA Swift Creek Car Care Insurance Travel Center.
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- Wheelchair-accessible entrance
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M
Do Not Trust Their Service!! Told needed $1400 worth of services and several items that would not pass inspection! Picked up the car and went to another very reputable and trusted shop. Nothing they found was needed! Predatory and unethical! Go to a trustworthy shop!
11.2022Neal
The car care portion of this AAA has proven to be unreliable and untrustworthy. Our most recent issue was over our car battery. AAA roadside assistance jumped our car after being stranded with a 4 year old AAA battery (not a light or accessory issue). The friendly roadside service tech recommended we bring the battery in to be charged (a free service by AAA) at the Swift Creek location as they installed this battery in 2018. We did so and were asked if we wanted to have an oil change done while the car was in the shop as an annoying up sell, but one that seemed convenient so we agreed to it. BIG MISTAKE. When we came to pick the car up they gave us a rundown on the successful oil change and several other additional upcharge services they could offer us based on their multi-point inspection (fluid changes, tire rotations, tire balance, etc…). We expressed that we were not interested and asked about the battery recharge, the PRIMARY reason for bringing the car in that day. They stuttered around a bit and said the battery was checked in the multi-point inspection and was “fine”, no free recharge was performed. So we took the car home a bit irritated, but assuming all was fine with a 4 year old AAA battery… It was not!! The battery stranded my wife 4 separate times over the following week and we finally decided to cut our losses and replace with a Costco battery. The car is now running great again. This was not the first time an upsell had distracted this staff from doing the right thing. The car care seems profit-driven and reliability bankrupt. This absolute last car care issue I will trust the AAA Swift Creek staff with.
10.2022Jennifer
Went to talk to insurance person to update credit card info as suggested by the person on-line. Unfortunately, there was no insurance person working there that day. The young man who greets people and directs us to the right places was friendly and efficient. Just bummed that the whole reason I went there was not taken care of.
10.2022Justin
I've stopped in here several times while traveling to the area to address my EZ Pass issues and have been helped very kindly each visit.
09.2022Susan
Worst experience. We took our vehicle in for an engine light, air conditioning, and to fix the motor in the window. Picked up the vehicle and they said there is a “gap” between the window and door panel which was “there when it was dropped off”. I left and told my husband. My husband said it was completely inaccurate and there was no damage to the door panel prior to being worked on. Then the engine light came on again! So we took it back and told them the door/window was NOT in that condition and that the light came on again. They said “it’s our word against yours” and that it’s an entire piece that was “lost” by US! How could we just lose the whole piece that goes between the door panel and window?! And then they said the engine light it for a different issue! They charged us an additional $110.99 after spending several thousand previously just to tell us it was a different issue! (Which I don’t believe). I’m so disappointed. I’ve been a AAA member since I was able to drive, along with my entire family. I thought I could trust AAA. OH! And I got in the car just now and they didn’t even both to put down paper in the floorboard. There is grease all over the carpet! Add another $100 to what I have to pay to have it detailed.
07.2022Cecile
Today they were closed when I got there, but they do have a night drop and a special lane for towed vehicle drop off. They called me the next day to give an update. Replaced fuel pump unit and checked hoses and belts since the car had been sitting for a while. I am very pleased with their service and attention to detail. I will be back and I have recommended them to my vanpool team. Thank you AAA Swift Creek Car Care and AAA towing service provided.
12.2021Kori
I have been a Customer for years. customer service is always top notch there always very nice and respectful and go out of their way to make sure that your taking care of. I brought my car in for an oil change and needed some lights work done they were so attentive making that I understood everything and I never felt like I was being taken advantage of would definitely refer all my friends and family there. Alex went out of his way to Explain things that were going on with my vehicle and was very attentive I greatly appreciated his customer service and his care.thank you all for wonderful service
12.2021Candee
Please DO NOT take your vehicle to this place! If I could give this god awful so called mechanic shop zero stars I would! The service here absolutely stinks! First of all, I dropped my car off at AAA on a Sunday night to be inspected on Monday morning. I was told that if I did then I would be first in line for inspection on Monday morning. The place opened at 7:30am, I called to check on my car at 9:15 am, my car had not even been looked at. By 11:40 am they called and said that they had inspected my car and the only thing that did not pass inspection was my front turn signal light which needed to be replaced. I told them to go on and replace it. I called them back at 3pm and was told that when they replaced the signal light, it still wasn't working so they needed to check to see if there was some electrical issue with my car. I called again on Tuesday morning at about 10:45am, they still didn't know what was wrong with the signal light. I called again on Wednesday morning at about 8am, still they said they didn't know what was wrong with the signal light. So I went to the shop and picked my car up at approximately 9:15am. I called AAA Swiftcreek to complain at about 11:20am in regards to the lousy service that I had received from them due to them having my car in their possession for almost 3 days with absolutely no solution for my car and only one phone call to update me on their progress. When I called, the guy in charge of fixing my car's "electrical problem" had a bad attitude, telling me it was my fault for picking up my car too early, not giving him enough time to fix it! He also said that I should be happy he didn't charge me for diagnostic! I was shocked and appalled at his horrible attitude! So I decided to go to their competitor a couple miles down Hull Street. Their competitor diagnosed, fixed and inspected my car in less than 2 hours! Not only that, there was absolutely nothing wrong with my turn signal! Only the parking light needed replacing. I have been a long time patron of AAA. However, after this horrifying experience, I will NEVER trust them with my vehicle again! And I highly suggest you don't either!
12.2021Jeff
Took my car there for 2 minor things. Was told when I dropped the car off that it would be ready the next day. Had to call twice the next day only to be told it was next in line. Called the following day and was told they were bringing it back in. I had to tell them 3 different times why it was there. 3 days later I was told it was ready to pick up. Went to pick up and they had decided I didn't need what I had dropped the car off 3 days prior. I or anybody I know will be going back there. Customer service is nonexistent and overall knowledge is lackluster at best.
12.2020Richard
Nope. Dropped my car off the night before. On the tiny blank envelope provided by their night drop box, I wrote instructions to do a state inspection and oil change & included 2 phone numbers. I called at 2pm the next day and was told they "tried to call me" once that morning. They didn't leave a message, never tried the other number, they never called again. I was told they couldn't do the inspection and oil change that afternoon (although they close at 6pm). The sleepy-sounding counter guy never even offered to just do the inspection. When I stopped by 30 minutes later (2:30pm) to get my keys, there were 2 cars in their 8 bay shop. 6 bays were empty. Apparently, they don't need my business. I suggest they don't need yours either!
12.2020