Best insurance agency in Midlothian, Virginia (VA) 2024

Worst experience. We took our vehicle in for an engine light, air conditioning, and to fix the motor in the window. Picked up the vehicle and they said there is a “gap” between the window and door panel which was “there when it was dropped off”. I left and told my husband. My husband said it was completely inaccurate and there was no damage to the door panel prior to being worked on. Then the engine light came on again! So we took it back and told them the door/window was NOT in that condition and that the light came on again. They said “it’s our word against yours” and that it’s an entire piece that was “lost” by US! How could we just lose the whole piece that goes between the door panel and window?! And then they said the engine light it for a different issue! They charged us an additional $110.99 after spending several thousand previously just to tell us it was a different issue! (Which I don’t believe). I’m so disappointed. I’ve been a AAA member since I was able to drive, along with my entire family. I thought I could trust AAA. OH! And I got in the car just now and they didn’t even both to put down paper in the floorboard. There is grease all over the carpet! Add another $100 to what I have to pay to have it detailed. ~Susan