Best used computer store in Roanoke, Virginia (VA) 2024

If I could give them negative stars I would. I have a touchscreen laptop that I needed a screen replaced on. They told me my simple screen replacement was going to be $399.I agreed to the terms and allowed them to fix it. They then told me it was actually only $349, even better I thought. Once the repair was done I went to pick up my laptop and I realized that they had replaced my screen with a generic part and tried to pass it off to as I I didn’t know any better. The quality was horrible and they told me that it was the right part and they even tested it. Fast forward they attempt to do the repair again with the correct part. They can’t get the touch screen to work. So they put on a temporary screen and I went about my way until the part would be in. That night my screen stops working completely and when I inspect the screen to see what’s going on, I realized they had bent my whole top half of my screen. I brought it in again and they tried to again ensure me that they would fix it even though this is attempt 3 and they still expected me to pay for the part above cost. I’m severally disappointed and they still have not resolved the issue, in fact they’ve caused even more damage than before. I had them put on the original cracked screen(in which they shattered mind you) and I plan on simply buying a new laptop from Best Buy. I do not recommend this store to anyone, in fact I say run especially if you do not know much about laptops as they will use the lack of knowledge as a tool for over charging. ~Amethyst