Best bank in Springfield, Virginia (VA) 2024

What a fantastic branch. I needed to cash a “bunch” of savings bonds. They had one teller and could have sent me packing. They didn’t, instead they cashed as many as time permitted and then the branch manager called another branch who had more capacity. She scheduled a time for me at this bank and I was able to complete all my transactions. I can’t imagine better customer service than this. This team is awesome! ~Pesh

we love it here...feels like a family ~W.

I was at drive thru just now it's 6:04. I pulled in at 5:59 digging for my card. They decide to shut the curtains while I'm parked there. Also everyone in that bank needs to WIPE off that ugly fake smile and hello except for Patrick. ~Vspec

Worst customer service ever. It's been more than 3 months for them to close my checking account(still open). I went to Springfield branchback in June 2022 and asked them to close my account, they made me sign a paper and confirmed that my account has been closed. A month later when I had to pay for my credit card, I realized the account was never closed and they were charging maintenance fee. Called the customer service number multiple times for two months and they were going back and forth about how a recurring charge re-opened the account and they will take care of it tomorrow( tomorrow never came). Today I Went to a closer location to my house on Linconia Alexandria, the manager asked me to go back to the same branch where I closed my account. I Went to the same branch the manager (Steve) was on leave for next two weeks so they referred me to another branch located in Old Knee Mil rd, Springfield. Rude manager (Gary) who wanted to act professional but couldn't hold back his temper. Fun fact, apart from not accepting their fault the manager was first blaming me that I was responsible ( "as a consumer you were responsible to keep checking on a closed account") which maybe made sense to him. And after going back and forth he made it clear it was not his fault, the issue started in a different branch and he is not part of it so he can't do anything(making it sound like, I was asking a BOFA manager help me with Truist or any other bank transaction). I will copy and paste this review in all 3 locations and hope customers will see and make the same mistake that I made( never open a bank account with BOFA) they are all nice until you are going to close your account. ~Rahman