Best tile store in Springfield, Virginia (VA) 2024

The good part of my experience with The Tile Shop was salesman Albert Ankisiba. I had two bathrooms to renovate to make them handicap accessible for my wheelchair bound wife. Albert provided guidance in making the perfect tile selections for a safe environment. The bad part of my experience was with the hard line 90 day from purchase policy on returning tile. If a renovation goes as planned, then 90 days is fine. Unfortunately, the contractor that was recommended to me ended up being a loser. The contractor dragged his feet for more than three months then left me with shoddy craftsmanship and a bathroom disaster. Then I had to find a new contractor that could fix the pathetic work and take care of the tile work. The day after the work was complete, I took back the unopened full boxes of tile that were not used in the renovations. The Tile Shop employee advised me that since I was way beyond the 90 day return period they would not accept the unused tile, despite explaining my circumstances. I asked to speak to the Store Manager but was told he was on a phone call. I'm sorry Tile Shop but sometimes you have to do the right thing with respect to customer service after hearing what the customer had to endure during the project. ~Russell