Best tire shop in Springfield, Virginia (VA) 2024

We have been using Virginia Tire and Auto of Springfield since we moved to this area in 2007. Both my husband's and my car have been regularly maintained and repaired at this shop, and we were consistently pleased with the quality, timeliness and cost of their services. But currently (Jun 2022) we have found it woefully undermanned, overwhelmed and unable to handle the workload in a timely manner. Frustrations begin with disconnects in scheduling and continue through miscommunication between staff. Their corporate online scheduling system is apparently not connected with actual workforce availability at the local sites, which has resulted on two occasions in the past 6 months of us showing up to drop off our car for an appointment, only to be told they actually can't see us for another week. Next, communications amongst staff members is disjointed, resulting in us having to repeat the description of the issues to multiple times. It is clear that the workforce is inadequate for the workload they are being signed up for. If this was just once or twice, we would be happy to stick with them. They have all the maintenance records on our cars. But we have used their service more than three times this year already. And the situation has not improved. It appears our only option will be to take our business elsewhere. ~Akiko