Best jewelry store in Williamsburg, Virginia (VA) 2025

We purchased a watch on December 14th as a Christmas gift. We handed the watch to the customer service agent at the register, and that person said they would grab a new watch from behind the counter since the watch in the case was one that people try on. They grabbed a watch from behind the counter, put it in a box, and handed it over. Thinking this was a nice new watch we left and wrapped it up for Christmas. Christmas day arrives, the watch gets opened, and come to find out the finish on the watch face has chips. Obviously a disappointment as the watch we thought we were purchasing didn't have any defects, so the one that was sold to us from behind the counter wasn't what we thought we were purchasing. We live three hours away so we tried to take care of this at the Leesburg location since the receipt states you can visit any Michael Kors Outlet location. The Leesburg store was no help and the manager actually lied about several things. We talked with the Williamsburg location who sold us a watch we didn't know was damaged, and they were ultimately no help. They don't have another one now to exchange, but they also aren't standing behind their product that they sold to us and saying they won't return it since it's damaged. Instead, we were directed to the warranty dept who wants to charge us to repair a watch that they sold to us damaged, that we unknowingly purchased damaged thinking we were getting a new one from behind the counter. So, now we paid $125 for a watch we thought was brand new and undamaged but are now stuck with a damaged watch and being asked by the warranty department to pay to repair damage that wasn't caused by us. This is a poor way to operate a business and resulted in a disappointment on Christmas Day. The watch was never taken out of the box by us when we received it from the store associate who put it in the box and was obviously never worn by us either. I have uploaded pictures showing the condition of what we recieved after handing them an undamaged watch thinking that's what we were purchasing. ~Jeff

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