Best bank in Woodbridge, Virginia (VA) 2024

I had to wait 45 minutes to see a Notary and then was told that a lady who sat down after me was next. She was being served at the counter when I got there, and was still there being helped 15 minutes after I sat down! His response after I told him I had been waiting close to an hour, UPS does Notary too. I've been a customer for 20 years and never had this type of service. This is the closest WF to my house, but I'm tempted to never use this branch again. ~Isis

There is a reason I stopped doing business with Wells Fargo and this branch recently reminded me as to why. My wife belongs to a non-profit organization to benefit kids in West Africa and provide scholarships, bedding, equipment, and other necessities in a country with no public education. The officers have changed and she needed access to the account as a financial secretary. The chapter president drove down from Maryland for a 1:00 pm appointment and he got stuck in traffic so he was maybe 15 minutes late. We walked in and they asked if we needed help and we said we had a 1 pm appointment. They said to wait so we did. There was 1 banker in the bank helping a client and it seemed everyone else was on a nice long lunch. At about 1:40 a nice lady came in for her 1:30 appointment and another staff member came back from lunch and called her to her desk while we just sat there. That was fine but then banker 1 got up and came over and without even taking a breath started lecturing us about the fact that they had a full schedule for appointments and because we were more than 10 minutes late they probably wouldn't even help us and if we were lucky and someone didn't show and they felt like it they might help us. She then proceeded to walk behind the teller counter and stand there doing nothing for another 20 minutes. In fairness I believe she was trying to help her original client with some teller services related to her visit. We continued to wait and when the 1:30 person left the other lady asked us what we needed. She was very nice and helpful and it only took about 15 minutes to resolve our issue. During that time Banker 1 offered the most disingenuous apology I have ever heard but did have some sound advice to offer about the situation. Wells Fargo as an institution is pathetic. As others have noted their ATM machines seem to always be broken and I can do more at home from my couch than I can in person with a teller. Their customer service is worse than any other bank I have done business with but then again I am only 54 so consider that. Please do yourself a favor and stay clear of them. This is my only experience at this branch and some of the staff seemed friendly and helpful but it just reinforces the horror show that is Wells Fargo. I don't want to make a direct accusation but this behavior did seem to have some racial motivation behind it and I will leave it at that. This individual was so rude and unprofessional. ~Bill

My card was recently locked due to a consumer fraud alert and I visited the TD Bank branch to investigate, and got stellar service from Akelia Ellington. She stayed on hold and worked the problem for an hour straight to get it resolved so I could go about my business, so massive kudos to Akelia for her dedication! ~Stephen