Best trailer rental service in Woodstock, Virginia (VA) 2025

The U-Haul Neighborhood Dealer on 23540 Old Valley Pike, Woodstock, VA 22664. Was the most unprofessional business that I have ever dealt with in my lifetime. After confirming my reservation that I had made 1 month prior, my trailer pick up was changed from Strasburg, VA to Woodstock, VA. This was no big deal since the location was closet to where I needed to be. I was called by the owner of the Woodstock location the prior evening. He was trying to convince me to pick the trailer up on the night before because "he had a lot of customers coming in in the morning and wouldn't be able to get me out by 9 am" I explained that it wasn't a problem and I was willing to wait. It was inconvenient for me to pick it up the night before. When I arrived on Saturday morning, there were 3 additional customers waiting to pick up their rentals. All of the customers mad several phone calls to both Uhaul, the owner and the reservation office and to no avail, the Woodstock owner was unreachable. After waiting 2 hours I was able to reach Uhaul corporate. They offered another pick up location. This location was over 50 minutes from where I was and then another 50 minutes to the location I needed to be. At this point, it was after 11:00am. My pick up was changed, and then I was informed that the location that I needed to pick it up at was closing at 12!!! After demanding the Uhaul CSR to conference call the owner of the Luray VA location, he was able to accommodate me and remain opened until I arrived. I was offered a free day, which I appreciated. The owner of the Woodstock Location texted me at 12:00 indicating he was there. I asked what happened to him and he overslept. My impression is that he was never going to show up in the first place judging from his phone call the night prior. This location is a poor representation of Uhaul. You should know this. ~Fret