I purchased this desk after reading some reviews on a website which seems to ensure they always give every product and accessory made by iMovr only 5-stars year over year and suspect there is some type of relationship there. I purchased The L-shaped Lander desk and when I was checking out was offered an large # of accessories that were promoted as items that would enhance my desk experience and by default believes they would actually work with/fit the desk they were sold with.
The 2-stars is due to the company’s attitude and response when confronted that some items they sold me are simply not usable with what I was sold. Details are below of you are interested in reading the paragraphs but the gist is the standing desk works well and some accessories are good, some are unusable and some are overpriced and unnecessary.
I’ve pasted my issues I sent directly to their service email below and everything was rejected (pictures were included). I was in the process of moving so by the time I gathered all the proof, pictures and documented issues they just said been too long even though I explained I had everything on original pallet.
I’d also like to point out I spent over $4,000 on desk + accessories and was only adamant about getting a $70 credit (I was going to buy standing mat).for the laptop tech dock and asked for consideration on exchanging white (unused) power cable kit for black and the pencil tray that won’t fit if you buy the other accessory, 3D steady type keyboard tray. They just said NO across the board, too bad. I hope this thing never breaks based on their lack of consideration.
Details:
iMOVER Tech Dock (DA-TDCK) was also offered to me with this model desk and I went to install. When you put the track underneath the desk, where the end hits the underdesk cross bar, the edge of the track sits proud of the desk sticking out despite instructions showing the edge as under the desk. There is not enough room under the desk to put track fully under desk and as this was offered as accessory with this desk I believe i should not have to pay shipping and a restocking fee to return this item that is unusable.
The StedyType Exo - 3D Laminate - Black (KT-STE1-B2) is great and i natrually put on the larger section of L-shape desk where i will be typing. This was offered along with another accessory the iMovR Hie-Away Storage Drawer (DA-SD-B) and i purchased both. When you install the Steady Type Exo, there is not room under the desk to install the Hideaway Drawer and of course cannot use the predrilled starting holes/points; it just doesn't fit after you have the this installed. I believe i should also be able to return this with no penalty.
Everything is black, but the iMovR Tucker Pro Cable Management Kit with Cable is White; i'd like in black or to be able to return/exchange for black but of course now see on invoice it's white and must have missed it. DA-CM-P1-W
imovr laptop mount tray (DA-MA-LM) shows item A, C, D, B & E connecting to some type of arm but only A, B & E were in box with no C or D (pictures attached). Also there is no Concerto Arm even though instructions say Concerto Arm Laptop Assembly. I've found a 3rd party item to hold my laptop and believe i should be able to return this item without having to pay shipping or a 20% restocking fee since it was incomplete. ~J
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