Best outlet store in Bellevue, Washington (WA) 2024

This 1 star review is specifically for the manager of this outlet. I had bought a pair of sneakers that started tearing from the edges in the 1st hour of wearing them. Went back to the outlet hoping for a resolution on the situation. The lady at the counter refused to return/replace the shoes since I had used them. I insisted on calling the manager. She came out with negative attitude and told me the same thing and I would have left the next second. But then she said this - " What do you expect me to do with these shoes? If I take them back, will you as a customer buy it from us off the rack." I understand the no return policy but really didn't deserve this tone and response. To that manager, do you think other stores who care for their customers put out the used/torn products back on the rack? No, but they still care about the experience people have at their store. Hope she learns to treat customers in a better welcoming way. P.S. I went to the downtown outlet and they were understanding enough to take the return. So in reality the store's policy is not an issue but her attitude was. ~Arshia

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