Best car rental agency in Kirkland, Washington (WA) 2024

Ran into an issue with a windshield chip with the staff. There was no checkup guided by the staff when I checked out the car. I also didn’t do it by myself, cause I never expected this to happen and I usually very much trust the provider. Probably that’s part of the mistake I had. Then after a short while, I noticed the chip, but I assumed it would be fine, which could be part of my mistake again. Then we had some discussions when I checked back in. I won’t complain about that part and I wished to deal with professional way to find out solution. But just don’t want to admit it since I really couldn’t recall the windshield was hit by any flying stones. Happy to do follow ups. But one of the staff was extremely rude and showing unacceptable attitude. Smashing things on the desk and just turned around with loud speaking. A short while after, I got an email with a report with my signature forged. No matter whose responsibility of the chip it would be determined finally, this is extremely bad customer service and I would never go to this rental again. The conditions of the car was pretty good, which I’m fine with for 1 star. ~Teng