Best sofa store in Pasco, Washington (WA) 2024

If I could give a zero I would! My grandma bought several pieces and paid in FULL at the time of purchase. Everything was on back order for several months!! She understood (as a gracious woman would) Her house was taking a little longer (out of her control) She asked if they would hold it for her. They completely agreed to hold it longer. House is ready now, arranged for delivery and come to find out they SOLD all of them to someone else!! Told her they would re-order it but now it’s going to be several weeks and she’s not going to have a bed to sleep in!! Giving my grandmother a run around to try to get her money back. Total lack of communication! That is customer service 101!!! Only offered her a SMALL discount. I used to have a great experience with Ashley’s but whom ever is managing the store should CLEAN HOUSE! ~Melissa

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