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Ashley Furniture HomeStore in Pasco (1340 Tapteal Dr, WA 99352)
About:
Retail chain with a variety of signature home furniture, decor, & accessories.
Ashley Furniture HomeStore is located in Pasco (Washington state) on the street of 1340 Tapteal Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15097366628. You can get more information from their website: https://stores.ashleyfurniture.com/store/us/washington/richland/7710000477?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch. The coordinates that you can use in navigation applications to get to find Ashley Furniture HomeStore quickly are 46.232100, -119.230493. Scroll down to find out opening hours, reviews and other important information about Ashley Furniture HomeStore.
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Available amenities
Payments
- Cheques
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Unavailable amenities
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Sam
I DO NOT recommend to buy anything from Ashley. They are simply FRAUDS! I had purchased bed room furnitues in store in Washington. There are two major fraud cases with me from Ashley. First fraud: The sales person had given me words to deliver in time. However, none of the furnitures came on time. I called Ashley store, they told me that there is no meaning of giving words! Instead they delivered wrong items. I informed them about the wrong pieces, they took it back. I saved their money but they were not delivering my furnitures. I called them again, they apologized and credited $300 as a compensation of wrong delivery, delay, and lot of hassles. Second fraud: Even nearly after month of purchase, I didn't get my furnitures. I called them, they shipped some of my furnitures to a wrong address, my billing address. They asked me to take $37 as a compensation if I get my furniture from the wrongly delivered address. I agreed but was SHOCKED at the same time. The store manager told me that there is no refund of earlier $300, rather claimed that I was mistaken. I asked them to pull up the call history and check with the employee, but they denied. I wanted to return my furnitures, but they denied. This is only a half story. I am still waiting for some of my furnitures to get delivered. I am REALLY REALLY considering them as FRAUDS! PLEASE DO NOT TROUBLE YOURSELF, THERE ARE MANY DECENT STORES IN THE US. BUY FROM THEM!
08.2022Sam
I DO NOT recommend to buy anything from Ashley. They are simply FRAUDS! I had purchased bed room furnitues in store in Washington. There are two major fraud cases with me from Ashley. First fraud: The sales person had given me words to deliver in time. However, none of the furnitures came on time. I called Ashley store, they told me that there is no meaning of giving words! Instead they delivered wrong items. I informed them about the wrong pieces, they took it back. I saved their money but they were not delivering my furnitures. I called them again, they apologized and credited $300 as a compensation of wrong delivery, delay, and lot of hassles. Second fraud: Even nearly after month of purchase, I didn't get my furnitures. I called them, they shipped some of my furnitures to a wrong address, my billing address. They asked me to take $37 as a compensation if I get my furniture from the wrongly delivered address. I agreed but was SHOCKED at the same time. The store manager told me that there is no refund of earlier $300, rather claimed that I was mistaken. I asked them to pull up the call history and check with the employee, but they denied. I wanted to return my furnitures, but they denied. This is only a half story. I am still waiting for some of my furnitures to get delivered. I am REALLY REALLY considering them as FRAUDS! PLEASE DO NOT TROUBLE YOURSELF, THERE ARE MANY DECENT STORES IN THE US. BUY FROM THEM!
08.2022karleena
Worst customer service I've experienced from a store. I reported an issue with my couch a year ago and it's still not taken care of. I've tried calling THREE times today. First time the lady couldn't find my account for some reason after being on the phone for 30 minutes. Called back later and after an hour and being put on hold, they dropped My call. This last time, I got a call back and wasn't even in a minute on the phone before her line went quiet... so fed up with Ashley Furniture!!
07.2022Juan
AVOID ASHLEY FURNITURE AT ALL COSTS. Ashley Home Furniture is the worst company I have ever done business with. I ordered a dining table set on November 5th, 2021, and I have had nothing but issues for 8 months. To begin, I ordered this table set in store, the delivery date was delayed twice. When it was finally delivered there were multiple parts damaged. The tabletop was broken, all 4 chairs were poorly assembled, and the bench was broken. I filed a report letting Ashley know there were many issues with the set they delivered, and customer service reps were incredibly rude. They did not deliver the replacement parts until January 7th after the holiday season. In January when they were replacing the broken tabletop, they broke the base of the table which would not be replaced until JUNE 24th, 2022. Aside from the issues we had with the furniture itself, we had issues with the Ashley customer service representatives, the staff in the local store, and the delivery team members. We reached out to customer service for help multiple times and they were nothing short of unhelpful and rude. The staff in the local store gave us misinformation regarding upgrading part of our orders and did not fulfill the promises they made. The delivery team missed delivery dates multiple times, would not call to give us a delivery window or notice, and damaged the furniture further every single time they delivered replacement parts. I missed work over 10 times waiting for the replacement parts, they came 3 times to just take photos and inspect the furniture, they would call me when they were at my house with no warning making me rush home and often leaving before I could arrive. I have never experienced such carelessness from a company. This company would not take responsibility for their faulty furniture and went as far as saying my floor was uneven and not the chairs. Between the time I had to take from work to wait for deliveries that never happened and the times I had to leave work to rush home for appointments that were useless, or the delivery team would leave before I could arrive; I lost more money that this set cost. Ashley has made no efforts to remedy the issues we have raised, the furniture is not high quality, and the hassle of this entire process was not worth it. I will never be doing business with this company again and I advise others to never do business with this company either.
07.2022karleena
Worst customer service I've experienced from a store. I reported an issue with my couch a year ago and it's still not taken care of. I've tried calling THREE times today. First time the lady couldn't find my account for some reason after being on the phone for 30 minutes. Called back later and after an hour and being put on hold, they dropped My call. This last time, I got a call back and wasn't even in a minute on the phone before her line went quiet... so fed up with Ashley Furniture!!
07.2022Shannon
Horrible shopping and customer service experience. Found what we wanted to buy quickly then waited 15 minutes for a sales person to help us and then even longer for him to complete the sale. We were over charged and the sales person and finance person said there was no way to refund the money right then, but that they’d process a refund which I should see in 7-10 business days. I called customer service after not seeing the refund and learned no refund had even been started. When I was transferred to the store they said they could see they owed me a refund and would process it. I should see it next week. Still waiting to see if that is the truth. Other than the general customer service agent, I found all the store people to be rude, unhelpful, and not to have done what they said. New to town and my business will go elsewhere.
07.2022Juan
AVOID ASHLEY FURNITURE AT ALL COSTS. Ashley Home Furniture is the worst company I have ever done business with. I ordered a dining table set on November 5th, 2021, and I have had nothing but issues for 8 months. To begin, I ordered this table set in store, the delivery date was delayed twice. When it was finally delivered there were multiple parts damaged. The tabletop was broken, all 4 chairs were poorly assembled, and the bench was broken. I filed a report letting Ashley know there were many issues with the set they delivered, and customer service reps were incredibly rude. They did not deliver the replacement parts until January 7th after the holiday season. In January when they were replacing the broken tabletop, they broke the base of the table which would not be replaced until JUNE 24th, 2022. Aside from the issues we had with the furniture itself, we had issues with the Ashley customer service representatives, the staff in the local store, and the delivery team members. We reached out to customer service for help multiple times and they were nothing short of unhelpful and rude. The staff in the local store gave us misinformation regarding upgrading part of our orders and did not fulfill the promises they made. The delivery team missed delivery dates multiple times, would not call to give us a delivery window or notice, and damaged the furniture further every single time they delivered replacement parts. I missed work over 10 times waiting for the replacement parts, they came 3 times to just take photos and inspect the furniture, they would call me when they were at my house with no warning making me rush home and often leaving before I could arrive. I have never experienced such carelessness from a company. This company would not take responsibility for their faulty furniture and went as far as saying my floor was uneven and not the chairs. Between the time I had to take from work to wait for deliveries that never happened and the times I had to leave work to rush home for appointments that were useless, or the delivery team would leave before I could arrive; I lost more money that this set cost. Ashley has made no efforts to remedy the issues we have raised, the furniture is not high quality, and the hassle of this entire process was not worth it. I will never be doing business with this company again and I advise others to never do business with this company either.
07.2022Shannon
Horrible shopping and customer service experience. Found what we wanted to buy quickly then waited 15 minutes for a sales person to help us and then even longer for him to complete the sale. We were over charged and the sales person and finance person said there was no way to refund the money right then, but that they’d process a refund which I should see in 7-10 business days. I called customer service after not seeing the refund and learned no refund had even been started. When I was transferred to the store they said they could see they owed me a refund and would process it. I should see it next week. Still waiting to see if that is the truth. Other than the general customer service agent, I found all the store people to be rude, unhelpful, and not to have done what they said. New to town and my business will go elsewhere.
07.2022Curtis
Stores like this one are the reason Amazon will be around forever. We are in a small town and drove 3.5 hours as we've purchased furniture there for several years. Picked out two leather sofas and a recliner and were told they would deliver to us like they have in the past once they got a full truck. About three months later we get a call saying they don't deliver to us anymore. Irritating to say the least. We say ok we will come get it at the store. After 5 months of waiting for our order we get the call saying it's ready for pick up. My wife makes the 3.5 hour drive to Richland and arrive to only one sofa and the chair. Store cashier (not friendly) says the couch is on back order. They weren't willing to negotiate, not willing to even attempt to make it right. Ashley furniture has lost a customer of several years and I will never recommend them to anyone. Flat out awful.
06.2022R
Do not buy anything from here. Not unless you're absolutely okay with waiting 4 - 8 months for delivery. Their shipping times and communication on your purchases are horrific. We bought a couch at the beginning of March and we were promised a delivery window of 8-12 weeks. We have talked with 4 customer service reps who could do nothing but "reassure us" that our furniture will be on the way soon. As of now our delivery has been pushed back 4 times and "IF" we receive it this time around it will have been 15 weeks. The customer service woman told me my wait wasn't as bad as some people are waiting until November for their orders... So frustrating when you're spending such a large amount of money and you are receiving BELOW par service.
06.2022Curtis
Stores like this one are the reason Amazon will be around forever. We are in a small town and drove 3.5 hours as we've purchased furniture there for several years. Picked out two leather sofas and a recliner and were told they would deliver to us like they have in the past once they got a full truck. About three months later we get a call saying they don't deliver to us anymore. Irritating to say the least. We say ok we will come get it at the store. After 5 months of waiting for our order we get the call saying it's ready for pick up. My wife makes the 3.5 hour drive to Richland and arrive to only one sofa and the chair. Store cashier (not friendly) says the couch is on back order. They weren't willing to negotiate, not willing to even attempt to make it right. Ashley furniture has lost a customer of several years and I will never recommend them to anyone. Flat out awful.
06.2022R
Do not buy anything from here. Not unless you're absolutely okay with waiting 4 - 8 months for delivery. Their shipping times and communication on your purchases are horrific. We bought a couch at the beginning of March and we were promised a delivery window of 8-12 weeks. We have talked with 4 customer service reps who could do nothing but "reassure us" that our furniture will be on the way soon. As of now our delivery has been pushed back 4 times and "IF" we receive it this time around it will have been 15 weeks. The customer service woman told me my wait wasn't as bad as some people are waiting until November for their orders... So frustrating when you're spending such a large amount of money and you are receiving BELOW par service.
06.2022Melissa
If I could give a zero I would! My grandma bought several pieces and paid in FULL at the time of purchase. Everything was on back order for several months!! She understood (as a gracious woman would) Her house was taking a little longer (out of her control) She asked if they would hold it for her. They completely agreed to hold it longer. House is ready now, arranged for delivery and come to find out they SOLD all of them to someone else!! Told her they would re-order it but now it’s going to be several weeks and she’s not going to have a bed to sleep in!! Giving my grandmother a run around to try to get her money back. Total lack of communication! That is customer service 101!!! Only offered her a SMALL discount. I used to have a great experience with Ashley’s but whom ever is managing the store should CLEAN HOUSE!
04.2022Melissa
If I could give a zero I would! My grandma bought several pieces and paid in FULL at the time of purchase. Everything was on back order for several months!! She understood (as a gracious woman would) Her house was taking a little longer (out of her control) She asked if they would hold it for her. They completely agreed to hold it longer. House is ready now, arranged for delivery and come to find out they SOLD all of them to someone else!! Told her they would re-order it but now it’s going to be several weeks and she’s not going to have a bed to sleep in!! Giving my grandmother a run around to try to get her money back. Total lack of communication! That is customer service 101!!! Only offered her a SMALL discount. I used to have a great experience with Ashley’s but whom ever is managing the store should CLEAN HOUSE!
04.2022Fraicx
Purchased my wife furniture in Dec 2021. Still has not arrived. Every time we call our delivery date gets pushed back further and further. It is now March 2022. Last time I had called the recording told us the elivery date was pushed further back being April 2022. Today I called to see if it had changed and now my delivery date says May 2022. Starting to feel like the closer I get to the date, it will change again. Spoke to Customer Service told us dates wouldn’t change anymore and they have. Customer service stated our furniture was coming from Afghanistan. I just want our furniture. Don’t want a refund want what I purchased being that’s what my wife wanted. Getting a refund would mean they bar-owed my $3000+ for these many months. They tell you what you want to hear and don’t fallow through.
03.2022Fraicx
Purchased my wife furniture in Dec 2021. Still has not arrived. Every time we call our delivery date gets pushed back further and further. It is now March 2022. Last time I had called the recording told us the elivery date was pushed further back being April 2022. Today I called to see if it had changed and now my delivery date says May 2022. Starting to feel like the closer I get to the date, it will change again. Spoke to Customer Service told us dates wouldn’t change anymore and they have. Customer service stated our furniture was coming from Afghanistan. I just want our furniture. Don’t want a refund want what I purchased being that’s what my wife wanted. Getting a refund would mean they bar-owed my $3000+ for these many months. They tell you what you want to hear and don’t fallow through.
03.2022Megan
Durning the Sale everything was great but after! It will be over 10 weeks before I MAYBE get my couches after being told it would only be 3 weeks, and getting a conformation email for 3 days before delivery just for a call the next day to day it will be another 3 weeks. A week later getting another email saying it will be another 4 weeks after the 3. After numerous calls to talk to a manager, no one ever called back! This place is the worst and the customer service is horrible!
03.2022Megan
Durning the Sale everything was great but after! It will be over 10 weeks before I MAYBE get my couches after being told it would only be 3 weeks, and getting a conformation email for 3 days before delivery just for a call the next day to day it will be another 3 weeks. A week later getting another email saying it will be another 4 weeks after the 3. After numerous calls to talk to a manager, no one ever called back! This place is the worst and the customer service is horrible!
03.2022Seth
Bought a desk and book shelf. The desk was damaged by the delivery team that put it together and the bookshelf has a 10” crack in it. We Called, emailed, and went into the store seeking help, and have received none. Customer service by phone is a joke. Foreign call center with long wait times, and nobody who can actually help with anything. Wish I would have actually read some of the other negative reviews before shopping, sounds like others have similar experiences. The only way I can imagine they currently have a 3.9 star average is they use the same foreign customer service call center to pad their reviews.
10.2021Seth
Bought a desk and book shelf. The desk was damaged by the delivery team that put it together and the bookshelf has a 10” crack in it. We Called, emailed, and went into the store seeking help, and have received none. Customer service by phone is a joke. Foreign call center with long wait times, and nobody who can actually help with anything. Wish I would have actually read some of the other negative reviews before shopping, sounds like others have similar experiences. The only way I can imagine they currently have a 3.9 star average is they use the same foreign customer service call center to pad their reviews.
10.2021