I recently took my cat in for excessive vomiting and behavior changes. They took him in and initially told my roommate that he'd be ready in about two hours. We were not allowed to see him during this time so went home and awaited a call. Four hours later having heard nothing we called them and were told the vet was with another patient and would call back in a few minutes. An hour and a half later, we still heard nothing so called back again. Another woman let us know that there were no updates, but that we could get him in about 8 hours. Mind you, the 8 hour wait time was for someone to look at his x-rays. I decided to go down there after getting off of work because I was extremely confused at the difference in timelines given to me, and also felt very in the dark about the well-being of my cat. Upon arriving, I was allowed to take him home after about 30 minutes (what happened to 8 hours???). I was told that he would either get better overnight or need to have emergency surgery. I was told to come back at 5am the next day for another set of x-rays and an ultrasound, and not allow my cat to eat anything. I arrived back at 5am with my cat and was immediately appalled at the help I received at the front desk. After giving them both my name and my cat's, they clarified, "You're here for stitches, right?" which I very much was not in for. I corrected them and mentioned both the x-ray and the ultrasound where I was told there was nobody there to do an ultrasound. Why was I told I needed an ultrasound when there is nobody there to do an ultrasound? Another worker upon seeing my cat went "oh! It's a kitty!" WHAT????? How is it that I am told by one staff member to return in the morning, and when I arrive the new staff have not even been told that the procedures I need are for a cat??? Throughout the entire experience, I was never explicitly told what was actually wrong with my cat. My overall experience was ridiculously stressful due to lack of basic communication between both the staff and myself, as well as between the staff members themselves. My cat is feeling better, and I do appreciate their work however I will not be returning and I would not recommend anyone else to visit them either. ~MC
veterinarian
animal hospital
emergency veterinarian service