office supply store
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Staples in Augusta (14 Crossing Way Suite 3, ME 04330)
About:
Chain retailer offering brand-name electronics & print services, plus office supplies & furniture.
Staples is located in Augusta (Maine state) on the street of 14 Crossing Way Suite 3. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12076299314. You can get more information from their website: https://stores.staples.com/me/augusta/14-crossing-way-suite-3?cmpid=st_ll_goo&cid=LS:RETAIL:G. The coordinates that you can use in navigation applications to get to find Staples quickly are 44.308214, -69.806957. Scroll down to find out opening hours, reviews and other important information about Staples.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Recycling
- Batteries
- amenities.recycling.has_recycling_electronics
- amenities.recycling.has_recycling_ink_cartridges
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff required to disinfect surfaces between visits
- Safety dividers at checkout
Sarah
Chet from the print shop was incredibly helpful with a project for my business. He came up with an inexpensive option that would serve my need best and gave me multiple backups to ensure satisfaction!! Above and beyond service in a day that you don’t always see above and beyond!
07.2022Johnny
Shoutout to elli, chris and aaron in the print department for helping us out. There were absolutely great!
07.2022Frank
I have always been treated well here and I have bought many items over the past years. The price is always good and the service has always been sufficient. In today's empty retail store "cut the labor costs" environment this store still tries to function and it does a good job.
07.2022Bobby's
Super friendly staff helped me understand what I needed and assisted when I asked without making me feel ignorant will be back
07.2022Hiram
I was very impressed by the customer service at the Staples located in Augusta, ME. Elsie, the print and copy repusentative was more than enthusiastic when it came to helping with my business card format. I could not have been happier with the customer service and price of said business cards. Management at this location was sincerely enthusiastic and supportive of his team. If you are looking for a great customer service experience, Staples in Augusta Maine is the place to go.
06.2022Alex
This location is totally messed up, they mistreat employees and try to force them to sell you products that are unnecessary or overpriced. I’ve also heard they’re not very inclusive which is super upsetting. Definitely don’t recommend spending any money here, you can get it cheaper online anyways.
01.2022Ethan
The print shop is amazing. The guy at the desk I seem to get him every time Dargon I think. That guy is a legend very knowledgeable. Thanks for making my Amazon returns and family gifts shipments a breeze.
12.2021Julie
I was told to come back in an hour to pick up a job. I returned 1.5 hours later and it hadn’t been touched. And this at a location that’s hard to get to. I understand that staff is overworked...but please give realistic timelines or you’ll get more disgruntled customers!
12.2021Jason
I went to Staples for inkjet cartridges. I was pleased to find a guidebook which listed ink compatible with my ancient printer with SKU numbers. My first choice was sold out but helpful sales worker suggested a substitution that will work. Price was competitive with other local stores and item was in stock. Over all a pleasant hassle free experience.
10.2021Brandon
I recently went to this store to look at a particular ink for my Canon printer. I found the product I was looking for and proceeded to checkout. Once I arrived at the checkout lane is when I started experiencing issues. The person working the register immediately asked for my Staples Rewards phone number and started by giving the area code as he waited for me to complete the number. I told him I wasn't part of the rewards program. He told me he could sign me up for it, and I indicated I was all set with that. I told him, quite simply, I just want to buy my ink. He then asked if I wanted to sign up for some ink recycling program to get discounts on future ink purchases. Once again, I told him I was all set and just wanted to purchase my ink. At this point he seemed to grow frustrated with my response, similar to how I felt thus far. After this second rejection, he stated that "I must have a job where I have to do certain things as well, even if I don't want to." This was delivered in a manner not consistent with providing customer service, but in a way that gave evidence to his frustration with me. At this point, I told him I was done with my purchase. I left the item with him and immediately left the store. I would strongly encourage this location, and Staples in general, to reassess what customer service means to them. If a customer says they don't want something, don't push it. Don't try to sell them on some program. I know what I need or want. I don't need the company or associates telling me otherwise. Needless to say, they didn't make a sale, and honestly, they may have lost a customer entirely. I was most displeased with this experience and I suspect anyone else in the same position would feel no differently. They need to look into their practices a bit to ensure ACTUAL CUSTOMER SERVICE in the future, not a facsimile thereof!
08.2021