cell phone store
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T-Mobile in Boston (1084 Boylston St, MA 02215)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Boston (Massachusetts state) on the street of 1084 Boylston St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1617-536-0138. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-boston-ma-02215-9288?utm_source=google&utm_medium=lastmile&utm_campaign=9288. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.346932, -71.088202. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
Govinda
I like the customer service provided by the staff.
08.2022H
The worst customer service ever. I met Mike a man of Asian decent. Clearly a racist and rude individual. I called the store in advance to find out if I can buy a phone without a contract. They said yes I can. I also asked if I dont like the phone and want to return it what is the option. They said within 14 days and a $35 dollar restocking fee. When I asked the same questions in store, Mike said no restocking fee is nothing less than $75. Then he said $50. Then he said no I will not sell you a phone. You only want to return it. I was like are you serious? I cant even ask about my options. He said no get a contract or leave. You have to be a TMobile customer. I said I am. He replied no I will not sell you a phone. I said you've changed your statements so many times. Mike then replied no I won't sell you any phone, leave. Mike is a horrible sales person and is a screaming racist.
06.2022Shilphi
Horrible experience. I went there to activate T mobile sim and they were so rude and they were not willing to respond. Both the man and the woman store representative started mocking infront of the customer. Whatever question I was asking they were handing pamplets and asking to read. The height of the matter was when I asked him what does this mean in the pamplet and then he said "let's read together" and started reiterating. Avoid going to this store... I went there on 17 th June 2022 at 1:30 PM. Suggestions- I personally believe they really really need customer service training. I am sure there manager must be having hard time with these kind of employees.
06.2022Jasmine
Needed a new SIM card because the iPhone I had delivered to me didn’t include one. Luckily, the staff at this T-Mobile location was extremely friendly and patient. A lot of times it’s a hit or miss with T-Mobile staff members, but I was definitely in luck this time because the person that helped me quickly jumped into action without hesitation nor push back and fixed the issue. After he helped me with my SIM card issue, I had to figure out how to set my new phone up which took 2 and a half hours. They allowed me to use their chargers while I figured everything out, checked in on me, and never made me feel rushed. Very laidback and easy going team! I’d give them a try if I were you. I really wish I had’ve gotten their names, but the guy with the perfectly curly Afro (and the one with the long hair) was especially helpful!
04.2022Anuj
I went to Tmobile Store and met the most racist and rude people ever. The Manager's name is Mike and the store is T-Mobile at Boylston Street. You just lost a customer and many more. The morning shift is pathetic, I have been here once during the evening shift and they were comparatively better. My suggestion is stay away from this store and even if you go here and experience such bad service make sure to raise a complaint and if that does not work then call 911. A zero star rating by me (this is my first zero star review).
04.2022Nelson
Went to open a new line and trade in my phone. Took a couple of hours and when I left I figured out neither my trade-in was applied/registered on my account and my work discount wasn’t applied.
03.2022Sophia
Came in in a rush, after a pretty bad morning where I dropped my phone and needed a new SIM card because my old SIM card did not fit into a new phone. Was kindly helped by Mike, who quickly and efficiently got me a new SIM card and navigated being locked out of my account, even though he was heading out, because the store was quite busy. Thanks Mike & team for helping me out!
02.2022Fuqing
Extremely rude staff. I went there to add my friend to an existing line of our family plan, and the staff(the mexican looking guy without the tatoo) told us there is no way he can add someone to our family plan unless we pay $30 to open a new line(while there already is an unused line). I was trying to ask for more details, but he instantly had an attitude on me and became uninterested in answering any of my questions. What a crook! I literally do not understand how that dude got hired into the service industry. Avoid this store if possible! Just take a walk and there is another store right at Copley!
01.2022Divyangana
I had the worst customer service experience ever. I walked in asking for information about switching my existing plan. The staff was extremely rude and did not care to answer my question with any sincerity. It felt like I intruded someone's place.
12.2021Kathleen
Jerard was awesome! Helped me find the correct screen protector for my phone and put it on for me! He was super helpful and extremely professional. Staff in this store are super nice!
09.2021