drugstore
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Walgreens in Boston (1603 Washington St, MA 02118)
About:
Department of the Walgreens chain providing prescription medications & other health-related items.
Walgreens is located in Boston (Massachusetts state) on the street of 1603 Washington St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1617-267-5109. You can get more information from their website: https://www.walgreens.com/locator/walgreens-1603+washington+st-boston-ma-02118/id=6072. The coordinates that you can use in navigation applications to get to find Walgreens quickly are 42.338281, -71.075110. Scroll down to find out opening hours, reviews and other important information about Walgreens.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
- SNAP/EBT
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair-accessible entrance
Service options
- Kerbside pickup
- amenities.service_options.has_video_visits
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Marisa
Someone please explain why I am experiencing the same issues as the previous most recent review. My boyfriend tried to pick up all my prescriptions, but was only given one due to “insurance issues.” I called my insurance and have no issues with this medication. I have been calling for over a WEEK. Every time, no one picks up. I am on hold for 30+ min until I give up. Currently on the phone now, and I’m entirely under the impression they do not have a phone or the number listed is out of commission. I don’t have the time to have this conversation in person to only wait in an egregious line and be told the same information- that they don’t have my prescription. I work full time and actually practice customer service. I am transferring my prescription elsewhere. @ Walgreens corporate - this is a disgrace and there should be a management turnover ASAP as like the previous reviewer said, this is a SAFETY issue. Or close and re-locate with pharmacy staff better equipped to administer patient care and attend to the health and well-being of your customers.
11.2022Patrick
11/1/22 Called ahead for prescription about an hour before my lunch break to make sure it was ready. After being on hold for 55 minutes I walk over and join the line of roughly 8 people in the store. At about 65 minutes of holding an actual human picks up and asks me to hold. This happens a second time, then the line is dropped. 70 minutes total waiting time and then hung up on. Of the two prescriptions I was picking up, the one I needed that day was not ready, something that would have been fixed if I had been able to speak for 2 minutes with any human over the phone. At the front of the line, the individual helping takes my ID behind the desk, then proceeds to go to fill my other prescription. At 30 minutes past entering the store, I am running out of time for my lunch break, and have to leave. I have to yell over at other workers behind the desk to retrieve my ID, because the individual helping me is no where to be seen. Will be taking my service elsewhere in the future.
11.2022Grace
Most convenient pharmacy for me, but I had to move our prescriptions to CVS. The pharmacy hours have become very unreliable. Some days the pharmacy isn't open at all, but they don't turn off the phone and fax so customers wait forever on calls and prescriptions end up in limbo. My husband got out of the hospital late afternoon on a Friday, and I couldn't get his prescriptions. The doctor had called them into the pharmacy, but since it was unexpectedly closed, they weren't logged in the system and weren't accessible from other Walgreen's pharmacies. Gone to CVS and not coming back to Walgreens.
11.2022Matthew
Multiple times I have come to the pharmacy during their own advertised hours yet they are closed. I called ahead and it is still closed. why?
11.2022Hannah
I truly understand that like most of healthcare these days, pharmacies are also struggling with staffing issues and volume, so I have been trying to be understanding of this however it has been an absolute nightmare trying to pick up a prescription from this pharmacy lately. I had 2 prescriptions sent in last week and received a notification that there was an "insurance issue" with these. These are not new medications and my insurance has not changed so I am unsure what the issue is but anytime I try to contact the pharmacy by phone about this, nobody answers. On this occasion, I have been on hold currently as I write this for > 50minutes without a single human picking up even asking to hold. Earlier today I was on hold for 35 minutes before I gave up. I tried to go by in person this weekend but the pharmacy was closed on Saturday and Sunday completely-- which was not correctly reflected on the automated phone calls or on the website. Meanwhile my prescriptions have not been filled, and I have been unable to get in touch with anyone about what the problem is and how to fill them. I don't understand how any patient is supposed to have all the time to be on hold for hours or show up during regular workday/weekday hours to actually get in touch with someone at this pharmacy. It is really frustrating and I worry how this is affecting patients who rely on this pharmacy for my time sensitive and life saving pharmacies. Walgreens is a huge corporation, so they need to figure out a way to meet the needs of their customers because this is a huge safety issue. Unfortunately this pharmacy is conveniently located to me, but I will be looking to transfer my prescriptions elsewhere because this is unacceptable.
10.2022O
One of the worst Walgreens I’ve been to. The pharmacy never answers the phone and they refuse to submit transcript requests from other pharmacies. It is impossible to pick up a prescription here.
10.2022daniel
This pharmacy is completely filthy and run down, I was shocked by the amount of dirt and debris behind the pharmacy counter, does not look sanitary. The lines are horrific and staff seem completely overwhelmed and disorganized, the freezer cases are all empty and very very dirty, pieces of the pharmacy counter are falling apart, people in this neighborhood depend on this store and it’s disgraceful that the walgreen corporation allows it to operate in this condition in a city like boston.
09.2022Teodor
Have made two appointments here only to be told they don't have the vaccines they claim to have online. Won't be coming back for a third. Staff seems nice enough, I suspect it's an issue with Walgreens in general, but it doesn't work.
09.2022KIROLLOS
Worst Walgreens ever, lazy rude employees.They totally ignore online photo printing orders for more than 7 hours after the estimate pick up time and when you go there and ask about it, they don’t even listen and start asking for confirmation and make fun of it without even apologizing. That’s why CVS will always win.
09.2022Gaurav
Absolutely abysmal service and careless staff. Everywhere it says that the pharmacy opens until 9pm, but they close early and left. Delay in service even for serious concerns. Now I have to come back next day to get the prescription. I have seen multiple pharmacy related complaints here and no action has been taken.
06.2022