cell phone store
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Verizon in Hanover (1810 Washington St, MA 02339)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Hanover (Massachusetts state) on the street of 1810 Washington St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18008801077. You can get more information from their website: https://www.verizon.com/stores/details/massachusetts/hanover/hanover-ii-1261522/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE. The coordinates that you can use in navigation applications to get to find Verizon quickly are 42.148863, -70.846045. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
SometimesLv
The QR code option does not work at this location- however they did have my pre purchased item ready to go.
07.2022Kyle
The manager in this location is terrible. After taking over 1.5 hours to do a simple phone replacement she refused to step in and help the sales person who was nuable to complete the order due to some internal update issue on their network and got verbally combative. When I would not take her tone and style she threatened to call the police and refused to complete the order. We have altered Verizon about her. Avoid this store. Go to Marshfield or Hingham locations.
07.2022Timmy
They checked me in and didn’t look at me for 1 hour. Awful Awful experience. I saw a lady walk in to by a charger and she had to wait 20 minutes for them to sell it to her. I’ve never had a worst experience. Thinking about moving to Xfinity
07.2022Jenna
Made an appointment to trade in my phone. Got to the store and found out they had no phones. They sent us to Apple saying we would have no issues. Several issues. Drive back to Verizon to solve the issues and they locked the doors before closing and refused to answer our questions. Never easy to work with them.
06.2022Bob
Stopped in to purchase an iPhone 13 Pro Max and Rob was terrific with his assistance. I actually ended up picking up a Samsung tablet too. Rob was thorough explaining and making sure I received all my discounts. I'll definitely return to replace any more lines.
05.2022Louis
Very rude customer service. Very unprofessional. They treat you like you just come off the banana boat. Verizon corporate stores no longer help. You transfer your information from an old phone to a new phone. You have to do it on the on the phone with a tech so you need a landline. Plus you have to have your cell phone there privately owned Verizon stores and to my knowledge that TCC Verizon they treat you like family. They help you out the answer you any questions. If you have questions that last 3 hours it doesn't bother them one bit. Very nice people. I just received a new phone and they treated me like family. Not like the corpus store and Hanover Massachusetts
02.2022Roger
The product selection is great but the customer service/tech support has lost its credibility. 4 online and 1 in store reps could not get my S10 turned on with a lot of "I don't know" comments. I went this store for help. I've always considered this store to be the best until Sunday when the CSR had no knowledge of what to do. I went out in the parking lot and finally got an online CSR to get it up and running. Credibility is in the toilet with this store, good luck.
11.2021Cooper
One of the worst customer service experiences I’ve ever had at this store. We had an insurance claim and an upgrade to take care of. After waiting in line we were shooed away by the manager and told to use myverizon.com. We went to the store in Braintree instead where we were helped by patient and professional staff.
08.2021Scott
Update (about a week after my original review). Since my original review, I have read a number of other reviews from other customers. And I thought maybe it was just me in the Hanover store and associate was just having a bad day. But wow, it seems like maybe this is a trend. To make this worse, I called Verizon to follow up on a previous sale from December. My bill was supposed to go up about $6 or $7 a month. After 4 months the incentives never kicked in in my bill is more like $30 increased per month. After a few phone calls back-and-forth I was finally told that there was no such promotion when I purchase the new phone. After an hour of back-and-forth, I ask them if they did in fact record the phone calls like they say at the beginning of the conversation. I told them to go listen to the recording. I was told it would take 7 To 10 days for them to review the recordings and they would get back to me. I am beyond frustrated with Verizon at this point . We will see what happens if and when they call me back. More to follow after they call me, if they call me. -‐----------------------------------------------------------- (Original review) In general, I am happy with my Verizon phone(s). After about four years I finally upgraded today to a new Samsung Galaxy S 21. It is hard to believe that you pay $850 or more for a phone and it doesn't even come with a charger. Add to that the sales clerk was very inattentive and on her phone the whole time she was supposed to be waiting on me. She was not paying attention to what she was doing. I tried to buy an OtterBox to protect the phone. Initially she took out the correct case from the display cabinet and handed it to me. She asked if I wanted to go out to my car and bring the new phone back in to make sure it was the right case. So I went and got the phone. When I came back in, I went to the counter she was at and she handed me a box with a phone case. I looked at it and asked her if it was the same one we had just looked at and she said yes. I looked more closely at it and it was for a completely different phone. I tried to explain this to her and she started to get defensive and borderline argumentative until I held it up in front of her and pointed at the name of the wrong phone. After that, she told me a price that was $15 more then what I was seeing on their website. I was told I needed to order it online and do curbside delivery. She couldn't just sell it to me. It had something to do with being a government employee discount but really?!?! She said she would get the instructions for me on how to buy it and do the curbside delivery. She disappeared and was gone for so long that I had already purchased the Otterbox online using my old phone by the time she came back. Again, overall I'm happy with Verizon as a cell phone company but this particular interaction was not them at their best.
08.2021Nicole
I've worked retail, specifically technology retail, for 7 years and never have I had such a poor experience. They "checked" me in and proceeded to ignore me for 40 minutes. We asked a rep when I would be next as people were walking in and being immediately helped and he said I wasn't in queue. He put me in and said I would be next and not give minutes later they helped someone else. When I was finally helped, the associate seemed incredibly disinterested in helping me. I wasn't rude, I was maybe a little short because of my previous experience, but I was in no way taking this out on the associate. Still, after I said I wouldn't be getting the insurance because I wanted Apple Care, he blatantly lied and told me I couldn't get Apple Care on the iPhone. I've sold Apple Products for years, you can get Apple Care on ANY Apple product no matter where you buy it. The final straw was when he wouldn't take my phone for trade in "because it wasn't bought at Verizon". Prior to coming in I had priced everything out through the My Verizon app, which allowed me to select my phone as a trade in. At that point I asked if I could process the upgrade on the app and pick it up in store and he responded "I don't know, does it let you?" Needless to say I left. Heading to Best Buy now where I know the experience will be much better. Learned my lesson for sure!
08.2020