Serra Volvo Cars of Traverse City in Traverse City (1747 S Garfield Ave, MI 49686)
About:
Visit Serra Volvo Cars of Traverse City to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Traverse City this Volvo dealer is located at 1331 S. Garfield Ave.
Serra Volvo Cars of Traverse City is located in Traverse City (Michigan state) on the street of 1747 S Garfield Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12319465540. You can get more information from their website: https://www.serravolvocarsoftraversecity.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness. The coordinates that you can use in navigation applications to get to find Serra Volvo Cars of Traverse City quickly are 44.735672, -85.593887. Scroll down to find out opening hours, reviews and other important information about Serra Volvo Cars of Traverse City.
Have you noticed incorrect information? Contact us and send us the details!
Show menuAvailable amenities
Payments
- Cheques
- Debit cards
Offerings
- Oil change
- Repair services
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
- In-store shopping
Lewis
I worked with Jeff Walgrave, one of Serra’s outstanding salesmen recently when I was looking at the VW Atlas and Volvo XC90. Jeff took me for a test drive in each car and was extremely knowledgeable on the features, pros and cons, and how these cars fit into my family’s lifestyle. While ultimately we decided to buy another car, Jeff was extremely effective in providing us with detailed information that helped make our decision easier and was extremely understanding that we wanted to test drive other models from different dealerships. A couple of days later, Jeff followed up and when I told him that we’d gone a different direction he was excited we’d found a car that fit our needs. That authenticity and personal touch is something that is lost on a lot of car dealerships, but Serra clearly prioritizes the customer first and foremost, which is refreshing and appreciated! I’d highly recommend checking out Serra if you’re interested in purchasing a new or used car!
09.2022Dave
Sadly, this dealership disappointed us recently. We had identified a new 2022 XC90 at Serra that was just what we wanted, purchase price ~$71K, which is the most we've ever contemplated spending on any vehicle. Got the financing in place, wired our $11K downpayment to Serra Volvo, and all looked to be in good shape. Then received a call from Jerry? (not 100% sure of the name) and two other dealership folks, in which they stated "We received your $11K downpayment fine, but then received a subsequent wire request with your name/bank on it requesting to withdraw money, and have decided to cancel this sale." Was surprised because I've been with my bank for 40 years and know it to be trustworthy. I asked if we couldn't call my bank to see if they had somehow inadvertently initiated a 2nd transaction. "Not interested," replies Jerry. Then I stated that if the $ was a concern, we could deliver a cashier's check for the $11K and then proceed with the sale. "Not interested," replies Jerry. At this point, due to Jerry, et al's unwillingness to work with me and my 100% reputable bank, started to think they were up to no good or being disingenuous, and that they had probably received a higher offer from some other customer and therefore wanted to cancel our sale. I stated this belief to Jerry, to which he replied, "Not true, we're in business, we're interested in selling cars." I then stated that if this was true, they should be willing work with their customers through the inevitable issues that occur during car purchases, and that I strongly believed they were lying about the true reason they were cancelling the sale. Couple more minutes of back and forth with Jerry maintaining his position, and ended the call 100% convinced this dealership cancelled our sale to obtain a higher price and discarded us with no 2nd thought. I'm sure they are legally in the clear and don't intend to do anything else with this dealership, but wanted folks to know of my experience and to get "commitments" from Serra in writing as soon as possible. Has also soured us a bit on Volvo as a whole, so I guess we'll be reopening our search to look at other makes as well. I feel like saying "Shame on you Serra," but am sure they'll just look at their wallets and laugh me off. Good luck to my fellow consumers out there ... Regards, Dave Gaines
07.2022Jim
I arrived at Serra Volvo for a seatbelt recall and was immediately greeted by David the service specialist. He was polite, asking me if I was going to wait or come back for the car. I said wait and he showed me to the waiting area which was furnished with nice furniture, coffee, tea, water, TV and a USB phone charging station. The service was completed in record time and my Volvo was freshly washed. I must say that I was very pleased. I'll be back. 🙂
01.2022Dale
Had a great experience with Serra Volvo service and especially service manager Dave Feiger. My 2010 S80 needed a lot of work and due to supply chain problems parts took a while to obtain. Serra provided a very nice loaner and working with Dave we got all the work done at a reasonable cost. Good communication and very professional. Highest recommendation.
09.2021James
Serra Volvo, and specifically Steven Guest, have been fantastic. I was shopping for a new car for my Mom and Steven was very receptive and helpful in finding me what I was looking for. Steven always got back to me promptly, and worked hard to help me find the perfect car. From the initial contact with him, to the last signature, Steven and the whole Team at Serra were courteous, professional, transparent, and fair. I have never experienced such an easy, prompt, and simple car purchase before. Even with the Stay-at-home order in place, Steven worked hard and made it easy to take care of all paper work remotely. I had a very specific build I was looking for, and Steven was able to locate a car out of state. Steven sent a team of drivers to grab it, and even had the car delivered right to my Mom's house! Unlike other dealers I spoke with who gave me excuses and non-answers, Steven was ready to go the moment I called him, and was motivated to help me find the perfect vehicle. Both my Mom and I are not from Traverse City, and I only called Serra on a whim. I am very glad that I did. I would not hesitate to purchase a car from Steven, or anyone at Serra. Everyone I interacted with was wonderful to work with, and I cannot recommend them enough. Additionally, for any detailers out there: I requested the car not be prepped or washed and delivered dirty, and they obliged! it was awesome to have an untouched car arrive and be able to correct and protect it myself. Thank you again for doing that!
09.2020Andy
Recently had my car at Serra Volvo in Traverse City for repairs. I received outstanding service from the professional team of Bob and Heather. Together did a wonderful job, they were friendly, knowledgeable and informative along the way. Two dedicated professionals making a great team and asset for Serra Volvo in Traverse City
09.2020Michael
I gave Bob Hampton a rating of 10 out of a possible 10 on a recent service visit. Bob is a great service representative. He met me as soon as I arrived at the dealership, reviewed the service to be done, and kept me informed of progress on the 20,000 mile checkup on my XC 90. He then assisted in purchase of a roof rack for my vehicle. Bob is a definite cut above the standard representative.
09.2020Robby
Salesman Bryan Snyder provided me one of the best car buying experiences I've ever had. From the initial email to the final signature, he was transparent, fair, and no pressure. I will definitely purchase from him again in the future when it's time for a new vehicle.
09.2020Robin
Bob was super helpful and went out of his way to get my car repaired quickly and efficiently. He was also very great with communication and being available. And he did it with a smile. So refreshing!
09.2020Kayla
Not impressed with their customer service. The service on our vehicles hasnt been an issue. Just how they treated us beforehand. Called to confirm (after arranging during scheduling) that we would get a rental that would fit four kids. The day of service they tried giving us a smaller vehicle, before giving us a vehicle with a broken gas gauge. When I was trying to talk to the lady doing our paperwork, she ignored me and took a phone call without even acknowledging that I was talking or asking me to hold for a moment. Definitely not impressed!
09.2019