Best used car dealer in Traverse City, Michigan (MI) 2024

I worked with Jeff Walgrave, one of Serra’s outstanding salesmen recently when I was looking at the VW Atlas and Volvo XC90. Jeff took me for a test drive in each car and was extremely knowledgeable on the features, pros and cons, and how these cars fit into my family’s lifestyle. While ultimately we decided to buy another car, Jeff was extremely effective in providing us with detailed information that helped make our decision easier and was extremely understanding that we wanted to test drive other models from different dealerships. A couple of days later, Jeff followed up and when I told him that we’d gone a different direction he was excited we’d found a car that fit our needs. That authenticity and personal touch is something that is lost on a lot of car dealerships, but Serra clearly prioritizes the customer first and foremost, which is refreshing and appreciated! I’d highly recommend checking out Serra if you’re interested in purchasing a new or used car! ~Lewis

Snoop was fantastic. He made the entire car buying process smooth and even when we did hit a few bumps (I forgot to bring a couple of items), he quickly came up with solutions and I was able to take my new car home that day because of it! ~Marlee

Held car without a down all via email and phone calls. Most of all we both loved Patrick! He is Truly a BMW Genius and is a very polished professional. He need to be part of any completed sales at your dealership. Joe was a great guy, no pressure to buy and we had great conversations about cars in general. ~Brian