massage spa
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Massage Envy in Roseville (2480 Fairview Ave N Ste 120, MN 55113)
About:
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Massage Envy is located in Roseville (Minnesota state) on the street of 2480 Fairview Ave N Ste 120. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1651-636-4020. You can get more information from their website: https://locations.massageenvy.com/minnesota/roseville/2480-fairview-ave-ste-120.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website. The coordinates that you can use in navigation applications to get to find Massage Envy quickly are 45.016531, -93.174201. Scroll down to find out opening hours, reviews and other important information about Massage Envy.
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Show menuAvailable amenities
Planning
- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Lia
I had a chemical peel and it didn’t peel at all, but good customer service
12.2022Ryan
I purchased their monthly package. My masseuse went out of the country and I asked them to put it on a freeze. They told me they did. Checked back a couple of months later to find out my account was not on a freeze. I requested a retrograded refund for the three months. They gave me one. I asked to speak to the manager. They stated that the district manager would call. The district manager did not call. I called the front desk again and verified I was on a freeze. They said I was. They stated that I would be contacted each month to confirm that I want the account to continue to be on a freeze. I never received any correspondence. I was just charged again after they stated I was on a freeze for a second time. At no point in time did I ever do anything wrong. I am trapped, because I have several sessions in my account, but no masseuse that offers deep tissue. Everything is on their end, but they treat me like it is my fault. I'm not sure if it's incompetence, laziness, or financial, covid-related issues that are impacting the establishment. Regardless, it's ugly customer service. My advice to everyone is to be careful if you decide to go with a subscription. You need to watch your account like a hawk. I was never late or missed any payment. I always tipped. I have been nothing, but a good customer.
10.2022Jean
I am a long time member of this location and was happy with the service, therapists etc. until the last year. It has been impossible to get an appointment. After scheduling months out, most have been cancelled by Massage Envy. While I understand staffing shortages, there has been no accommodation or effort to provide assistance or priority to existing members. When you cancel you lose your accrued sessions, so at a certain point you simply have to walk away and take the loss. The front desk staff is friendly, but there is absolutely nothing they can do to assist anyone, except to say "keep calling back, maybe someone will cancel". I post this for people who are considering a new membership. Do not purchase a membership! You will be unable to get an appointment, but the charges will continue to accrue.
10.2022Julie
This location is super BAD. I was assured I would get my massages for my appointed time. Two different occasions ME canceled my massages within 10 minute of my scheduled times. No offers to compensate. Really poor customer service. Do not purchase a membership!!! They do not care - bad for this type of business.
09.2022Vanessa
Don't waste your time trying to go here. The online booking is a lie. Calling is also a waste of time, as they are evidently booked 3 or more months out. Having been to various ME locations in the past, there was nothing especially skilled about the staf so I recommend looking elsewhere.
09.2022Nictothek
My therapist arrived late. The bed was cold and she had to leave to get bolsters which were also cold and uncomfortable because they were not covered which is not something I’ve experienced before. Someone’s phone was going off for the first part of my massage. It was either my therapists or the person at the front desk. She left to address it. The massage ended on time so with the late and uncomfortable start I truly only received about a 20 minute massage. I completed a survey and shared this information and requested to be contacted back. This was a month ago and I haven’t heard from anyone. Would have just appreciated an apology. I recommend the vadnais heights location. Night and day difference!
08.2022S
Came to JUST purchase a gift card the door was lock during business hours and didn’t have sign to say they’re on a break… smh sort of unpleasant
07.2022Jonathan
The massage therapist was nice and the hour went by quick. Felt relaxed after the massage. Down side is the amount of time they shave off your massage for you to dress or drink water or whatever. Would rather have 10 min more massage than 10 15 min to dress. Other than that its pretty impersonal and a straightforward massage parlor.
04.2022Nicole
I had scheduled a hot stone massage two weeks out and was canceled on two hours before the appointment. They rescheduled me for another two weeks out and canceled on me again just hours before the appointment. They did not offer to reschedule me another appointment and just said “sorry” when I said this has now happened twice. I’m extremely disappointed as this has been something I’ve been looking forward to. I will not bother trying to get in at Massage Envy again.
12.2021Andi
I had one appointment with this location. I then I had 1 scheduled 2 weeks out which they cancelled earlier in the week, OK, life happens. But then they cancelled my next appointment 2 weeks out scheduled for 9am on Fri, the day before at 4pm, via voicemail. They also charged my credit card the following Sunday for the most recent appointment they cancelled. Do yourself a favor & stay far away from this place and these people. I will find a professional message therapist.
12.2021