massage spa
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Massage Envy in Coon Rapids (12580 Riverdale Blvd Suite 103, MN 55448)
About:
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Massage Envy is located in Coon Rapids (Minnesota state) on the street of 12580 Riverdale Blvd Suite 103. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1763-235-9000. You can get more information from their website: https://locations.massageenvy.com/minnesota/coon-rapids/12580-riverdale-boulevard-suite-103.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website. The coordinates that you can use in navigation applications to get to find Massage Envy quickly are 45.199168, -93.352659. Scroll down to find out opening hours, reviews and other important information about Massage Envy.
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Show menuAvailable amenities
Planning
- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Jeff
Very shady business practices occurring here. Cancelled my membership there in May 2021. A month later realized membership was not cancelled, so cancelled it again. Fast forward to July 2022, I realized that they hadn't cancelled my membership in 2021 like I requested twice and had been continuing to bill my HSA acct. Called again to cancel and get reimbursement for all charges. I was told they couldn't reimburse all charges. When I complained, they stated that "someone from corporate" would call me back to help resolve the issue. 3 months later and many more phones call attempts to them and messages sent to their online portal, and nobody has ever attempted to call me back to correct the issue. Massage Envy is completely ghosting me. It's frustrating and i'd advise people to watch their accounts for fraudulent billing, or better yet, avoid doing business with this disreputable company.
09.2022Harli
This place is horrible. They like to close and not post anything anywhere. Went multiple times to talk to someone in person because nobody was answering the phone, place was closed, no lights on and door was locked, without a note on the door. Left multiple voicemails, never got returned. So hard to schedule something because it is so booked up. I have felt judged by the manager and employees. I received a facial from Jacque and she was super rough and I wish it were over not even half way through. During the extractions I was crying because of how hard she was pushing. Two hours after my face is still red from where she extracted from. DO NOT recommend this place at all. But if you still decide I would recommend Lexi as your aesthetician.
08.2022molly
Been a member for years but recently been unhappy. Multiple massages cancelled. Lucky if I get in once every 2 months. Took time off work for a 90 min massage, showed up and I wasn't on the schedule. No apologies given for their mistake. Have called and left at least 5 messages to speak to the manager with no return call. I cant wait to use up my saved massages and be done with this place.
07.2022Karen
I have never been so disappointed and frustrated with a business as I am with Message Envy at this location. I thought I was giving myself a gift that has turned into a nightmare. I am unable to speak to anyone at this location, either on the phone or in person. The store was closed on my visit Sunday, even though it's advertised open. NO signage to explain why. The phones for both the location and the franchise manager go to voice mail. I have tried making appointments on line with NO success. When you try to create an account, it is NEVER answered. This has been the BIGGEST SCAM I have ever had to deal with. The contract they force you to sign has clauses that trap you in this scam business for a year and after a year the rates go up, you can't make an appointment there are not enough therapists to accommodate the clients. WARNING TO ALL..it's a scam!
07.2022Samantha
Facials here are not good .. found myself wishing for it to be over before it was.. also the products they use feel gross on your face and I had to wash mine when leaving **update: reached out through the online portal same day as they posted the comment, no response.
07.2022Kat
Horrible place. I had a one hour massage paid for as a Christmas present. Had it scheduled for today, went there today and the massage had been cancelled. I never got a text message, email, or call. I had a baby sitter come and scheduled my day around this. The least they could do was send me a text knowing it was canceled. The lady at the front desk basically didn’t help me out anymore then saying “I’ll put a upgrade on your account”. I’ve never been to a massage envy before I don’t even know what any upgrades are. Very unhelpful. I will never go back and I’ll tell anyone I know don’t go here.
04.2022Joni
Had an appointment booked as a gift, got a same day reminder for the appointment, when I showed up the lights were off and no one was there. When I called, I was sent to voicemail. No text warning me not to show up, no message on their answering system to let me know they are closed unexpectedly. This is unacceptable, would not recommend wasting your time giving this place a chance.
04.2022Mariah
Horrible! The district manager doesn't even call back WHEN THEY MESS UP. Been trying to cancel my account since SEPTEMBER 2021. Alyssa, Raegan and the entire staff ARE HORRIBLE WITH ABSOLUTELY NO CUSTOMER SERVICE. DO NOT GO HERE!
04.2022Melanie
Really upset and frustrated. We got my dad a massage for his birthday- he left a half hour early and it only takes 10 minutes to get there. Despite the efforts to arrive early, there was a detour due to a car accident on a bridge on 169. The entire road was closed and the only other way to get there would have taken him way too long to arrive. We called to see if he could reschedule. Not only did they not let us reschedule, but they had canceled on us 2 times before that. They charged my dad the entire price of the session. I used to work at a spa and this is completely unacceptable. As a former manager I KNOW there is much more that could have been done. Looking at the other reviews here you guys should definitely look at how to KEEP guests. Really disappointed my dad couldn’t get the massage he deserves. This location is sub par to literally any other massage envy location I’ve been to. Caring about your customers experience is important.
10.2021Jeff
really don't like leaving a negative review especially in these times, but I feel important to post DO NOT agree to a membership or at least if you do, read the ENTIRE contract and do not take the associates word for when you can and cannot cancel or transfer to another person. I made this mistake. Also the massage therapist you like will never be available or "their schedule is not ready" I have been trying since last December to schedule with my message therapist. So since I was lied to and did not do my do-diligence and read the entire contract. I asked if we could work something out and let my wife use them or something as I am no longer interested. I thought it sounded reasonable and at the end of the day, they get their money and at least my wife could use 1 or 2 before it's just wasted, if she can schedule them. Apparently thats not an option unless....my wife starts a membership! What are the odds we would go running for that? Oh well I should have known better than to ask if I can cancel at anytime or share with a family member and take the associates word for it and not page through the contract myself when signing up. SAD!
10.2021