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U.S. Bank Branch in St. Louis (5418 Hampton Ave, MO 63109)
About:
Call or visit this branch to learn how U.S. Bank can be your resource for loans, credit cards and more. Short on time? Schedule an appointment to meet with the banking team to discuss your financial goals. Member FDIC. Equal Housing Lender.
U.S. Bank Branch is located in St. Louis (Missouri state) on the street of 5418 Hampton Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1314-351-1683. You can get more information from their website: https://locations.usbank.com/index/missouri/st-louis/saint-louis-hills-branch.html?utm_source=google%20my%20business&utm_medium=listing&utm_campaign=visit%20website. The coordinates that you can use in navigation applications to get to find U.S. Bank Branch quickly are 38.581436, -90.293015. Scroll down to find out opening hours, reviews and other important information about U.S. Bank Branch.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Clara
There very pleasant and helpful to me wasn't super busy
10.2022Michelle
ATM is well lit at night. Tellers are friendly, professional and quick!
09.2022Matt
I went in to meet with a banker to discuss some financial matters and received good service. This was after making an appointment which I would recommend.
08.2022Paulette
If you get horrible customer service from this bank that means you are a them not US Don't be discouraged that just means there a better bank in your future.
04.2022Al
I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch.
11.2021Jerry
No one is allowed in the bank without an appointment, yet the drive through is slower than ever. Even when the drive through is not busy it takes forever. I'll be switching banks after using US Bank for 15 years. Can't go in and have to wait 30 minutes for a to make a deposit with one car in front of you, yea not happening.
11.2021Bev
This is the 2nd time in 6 months, that a US Bank atm has confiscated my debit card. I live in the area, but my bank is farther away, near my previous home. I don’t have any problems with my account and don’t understand why they feel the need to make my life more difficult.
11.2021Maureen
This isn’t the first time I’ve had a bad experience at this branch, but it is the first time I’ve submitted a negative review on Google and the first time I filed a formal complaint against this branch. A simple task of depositing a check (NO cash withdrawal) required THREE visits through the drive thru (lobby isn’t open) and these aren’t short visits. In the end, to deposit a check with my husbands name on the check, they wanted him physically present in my car and they wanted to receive his ID. After completing that request - which is absurd to have him physically present IN MY CAR - there was yet another thing that needed to be completed before they’d deposit the check. I called corporate and they explained pieces of the process which were legit, but agreed he didn’t need to be physically present and it was poor communication on their part to complete a simple task. It’s unfortunate since this bank is one block from our house, but I’ll have to drive to the Southwest branch moving forward, or until I take my accounts somewhere else. We’re refinancing and we were going to call US Bank for quotes to keep our mortgage with the bank, but we’re taking our mortgage somewhere else.
11.2020Fareda
We were in the neighborhood running errands. My mom who is elderly and has a hard time getting around needed a replacement ATM card. I went in to find out if she could do her business from the car considering her difficulties with walking. The clerk checked on the possibility of her being able to do so. She’s returned and told us to use the Commercial drive up to have her get her temporary replacement. This was greatly appreciated and extremely accommodating. It took a little time to get things completed but the staff was very helpful and we truly appreciate their care and concern! Customer Service was key! Thanks for your help!
11.2019Brody
They WILL stereotype and judge you, and if you fall on the wrong side of that judgement be ready for all sorts of "complications". After multiple bad experiences here, today was the straw on the camels back. One of the tellers completely messed up my transaction, i came in to cash a check, and for what ever reason she withdrew the check amount from my checking account and over drafted me. Had a thousand cash from them and she gave me it all back in 20s. Sorry but I don't feel like looking like a drug dealer paying a thousand dollar's to my auto body in 20s. I asked for big bills, and she was sure to show in her passive aggressive way that she wasn't happy. When I looked at the older teller for help she totally passed me off and didn't pay attention. They don't treat everyone like this though. The clean cut 60 yr old white dude in front of me got great service, smiles, jokes. But as soon as someone with tattoos or black skin or a rough look step up to them the record stops. It's so blatant! They don't even try and act like they want you to be there
11.2017