shipping and mailing service
Closed Now
The UPS Store in Batavia (8351 Lewiston Rd Ste 3, NY 14020)
About:
Store offering shipping, packaging, printing & other services, plus office supplies.
The UPS Store is located in Batavia (New York state) on the street of 8351 Lewiston Rd Ste 3. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15852017050. You can get more information from their website: https://locations.theupsstore.com/ny/batavia/8351-lewiston-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings. The coordinates that you can use in navigation applications to get to find The UPS Store quickly are 43.007707, -78.205796. Scroll down to find out opening hours, reviews and other important information about The UPS Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Unavailable amenities
Service options
- Delivery
Christopher
The guy that works at this location is regularly rude and verbally abusive to myself and other customers. He always speaks in a very condecending manner to those looking for service and even witnessed him yell at / verbally abuse an elderly woman about the packaging for a parcel she was returning because it wasn't overwrapped despite the original label being affixed. I asked for his name on 7/8/2022 to file a complaint and he refused to tell me and ordered me to leave. It's truly unfortunate as this is not the level of customer support I would expect from a professional business
07.2022M
I'm leaving a positive review because it appears most people don't understand how UPS works, but that's probably the fault of educational institutions. Been to this location before. I hand them my boxes. They take them. They then scan them. Sometimes they ask me how I'm doing. They then hand me receipts. I then say thank you, have a great day. Or some other normal greeting. I then go on with my day. Five stars would frequent this location again.
06.2022Jeanna
I was embarrassed and insulted by the “co-owners” of this store. They accused me of not trusting them when I asked if they could tape a box for me. I explained that I don’t know any of them personally, and it’s nothing against them and just a personal preference. They continued to berate me unnecessarily in front of other customers. I’ve never had such terrible customer service. I was told they weren’t in the customer service business but the shipping business. So I guess if you don’t mind be treated like garbage by your shipping company, then by all means. But I’d rather go just about anywhere else. Left shaking and so upset.
05.2022Buff
This place is the worst, this location doesn't deserve one star. The place is always filthy, the employees are really rude and also dirty. We were in this location the other day. Our return box had a small old mailing label on the box from amazon. We were told that had to be removed which we did and then we asked if they could throw it out. The dirty unkept male at the counter said they had enough of their own garbage and dont take other peoples garbage. Come on it s a small mailing label, but that reflects their customer service here! Take a look at the owners responses to the feedback that past customers have left, HE DOESNT care. Its too bad so many poeple in the area dont have other options for Amazon returns. UPS should shut them down! Stay tuned for the owners Rude, uncaring response to my review!
05.2022Jack
This place is awesome. I bought 75 bottles of perfume from a local auction house, Every bottle was packed with great care. They packed and shipped perfume within 2 days despite the large number of bottles. The price was reasonable The guy at the counter was very friendly and nice. I would highly recommend this company.
04.2022Kimberly
I have been to this location multiple times and the long grey haired man is always insanely rude. I started to insist that my boyfriend go in with me because of how uncomfortable the worker made me. My last straw was that I returned items the way that Amazon had requested and sent me the return code, and he proceeded to scold me about how they should be individually returned. Multiple times, even after I explained this is how Amazon requested. Forget being trained in customer service, he needs to learn how to just be a (even SEMI) polite person. Do yourself a favor and drive to another UPS location.
04.2022Christine
Zero stars if possible. The male who said he was co-owner is rude, obnoxious and has zero customer service skills. The man in front of me who was waiting in line just asked if he could deliver a fed ex package here. "Co-owner" said I literally can't answer you until I'm done with this customer". So the man waited in line and when it was his turn "co-owner" said "no we don't do fed ex here". He could have easily said "no" while the man waited in line. When it was my turn I commented that he could have just said no to that man instead of wasting his time. He tried to explain to me how that is poor customer service. And he wasn't kind about it. That is just pathetic. He then tried to insult me as I left the store. "Co-owner" must have an intellectual disability and/or mental health issue. The store itself is dirty, unorganized, and smells like dirty feet. Gross male and gross store. When I called to ask a question and tell him how horrible his google reviews are he said he "could care less" about the reviews and it made no difference to the business. Disgusting.
04.2022Debbie
I went into the store to return an Amazon package and the older man would NOT answere ANY of my questions as to what I needed to do to complete my return,as he seemed to be stuck on "ask Amazon" I was so upset that I had to hold back my tears, when my friend got sick of waiting he came in to check on me and he finally figured things out by simply using his own phone.i then asked if he could put some water in a cup that I had , he said "no" that is until I told him that it was for my dog and after all HE'D kept her waiting in the car for an hour!!!! It's crazy that stores as far away as Greese, Rochester and Gates have heard horror stories and are very aware of how they run things over there and as a I've worked in retail all my life I felt it to be necessary to report this indecent behavior to the corporate offices as they are only tarnishing UPS' name as I'm sure they're not too concerned of of there own. Maybe they'll find someone worthy and appreciative to have a job!!!
04.2022Kim
The employee I always encounter at this location has zero customer service skills. I went in recently to return an Amazon order and he refused to send back my package. When I asked why he just said no, and to take it up with Amazon. No clarification, no explanation - just no.
03.2022Jason
This is a one star rating due to zero not being an option. I arrived at the store at 8:46 am, the store is supposed to open at 8:30 am. There were two elderly gentlemen waiting outside in the cold with packages. The owner could be seen inside the store, which infuriated the customers because they were not acknowledged. When he finally unlocked the door, the elderly gentlemen questioned the employee on why he was opening late and he stated, "I'm the owner". Apparently the owner was upset by the words of the elderly male, and he put him in the penalty box and proceeded to accommodate the other customers first. Another person handed the owner a package and was questioned if it contained a COVID test. The guy said it did and was directed to take it to another UPS location, due to the health and safety of his employees and customers. All while handling all the packages with bare hands? Appears to be more laziness rather than a concern for anyone. Three additional customers were present in the store and took their business elsewhere because of the poor attitude of the owner. I see the owner attempts to defend all the negative reviews on here, but at the end of the day he has to come to the realization that he is the problem.
11.2021