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NAPA Auto Parts - Genuine Parts Company in Charlotte (5920 N Tryon St, NC 28213)
About:
NAPA was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of DIY customers recognize the NAPA brand name.
NAPA Auto Parts - Genuine Parts Company is located in Charlotte (North Carolina state) on the street of 5920 N Tryon St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17045967676. You can get more information from their website: https://www.napaonline.com/en/nc/charlotte/store/25032?cid=pl_DAC_gpc_GenuinePartsCompany_25032. The coordinates that you can use in navigation applications to get to find NAPA Auto Parts - Genuine Parts Company quickly are 35.266615, -80.767774. Scroll down to find out opening hours, reviews and other important information about NAPA Auto Parts - Genuine Parts Company.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff required to disinfect surfaces between visits
- Safety dividers at checkout
Unavailable amenities
NAPA Auto Parts - Genuine Parts Company doesn't have any unavailable amenities.Categories
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Alexis
I called twice just to check the availability of a light bulb. I was put on hold both times in excess of 10 minutes. No one ever came back to the line to update me, apologize for the wait or offer assistance either time.
05.2022Annie
The cashier was very helpful, it's a small place..we did find what we were looking for.
03.2022Amy
I stopped by the other morning to get new wiper blades. I couldn’t find what my car needed. The young man working helped me find the right blades, AND came outside to put them on for me. That was so appreciated! That extra step in customer service makes such a big difference.
02.2022BABYRAY
MICHELLE HAS BEEN SUCH A GREAT HELP TO ME,I RECOMMEND HER TO EVERYONE!!!!
01.2022Timothy
Great service 🙂 and the employees are always nice to me and my family
10.2021Tweezy
I paid for parts online and didn't need them so I was looking to get my money back. The guy told me ok he will just cancel the order and 3 to 5 business days I would receive my money back and its been over a month on 3 to 5 business days and I still haven't received anything. Its not the bank its NAPA
07.2021Guilford
Was giving an sold knowing it was not what i wanted. 1/2 inch socked with 3/4 inch adapter, he tried 3/4 inch adapter with 1\2 inch socket, HE KNEW WHAT WHEN I RETURNED, I DON'T HAVE THEM IN STOCK. GIVE ME MY REFUND..
07.2021rico
Mechelle was awesome. She took the time to find an item not by part or stock number but by sight alone. Great service! Thanks.
07.2020Dee
It was awesome the lady who helped me out on N Tryon did everything she could to find the tool I needed she found it at the Warehouse after searching different names and part numbers. Once I got to the warehouse the guy who helped me was very nice and efficient.
07.2018Jeremy
I work for a company that uses Napa as its preferred vendor (corporate decision) and I frequent this location so much I might as well work there. Have been using them for years and seen all the changes. Louie the former manager was a horrible manager but they have a much better one (Andy) now. The building is owned by some guy who neglects it severely just as to use the bathroom and you can see for yourself. Napa leases it. They have had years of high employee turn over in the store, don't take care of their employees like they could/should, and have created a corrosive culture all for the sake of profit motives ultimately. This is relevant because it translates into very very poor customer service. So long lines, phones ring unanswered or out on hold for too long, and stressed out employees plus customers. It gets chaotic at times. But this is one of the worst locations in all of charlotte. Corporate and upper management are the root cause. So don't expect too much from this location and be sure to bring your highest level of patience and humility before walking into this store. It is what it is.
07.2018