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Edible Arrangements in Katy (2240 S Mason Rd, TX 77450)
About:
Chain selling clever arrangements & gift baskets made up of fresh & chocolate-dipped fruit.
Edible Arrangements is located in Katy (Texas state) on the street of 2240 S Mason Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1832-913-6666. You can get more information from their website: https://www.ediblearrangements.com/stores/ste-2-north-main-st-concord-nh-03301. The coordinates that you can use in navigation applications to get to find Edible Arrangements quickly are 29.748209, -95.752022. Scroll down to find out opening hours, reviews and other important information about Edible Arrangements.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
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Mary
I would not recomend this location to anyone. First, they don't have Customer Service. Instead of making you happy, thet are good at making you MAD. She told me that she never had ANY PROBLEM with her customers, which was a complete lie. They are so rude, very unkind people and are not helpful at all. I called this the location give them the code and everything to be sure I will get the exaclty the right thing before a make my order. When I got there, it was a completely different vase to what they showed on the internet. I was never told that the vase may be different by the person that took my order on the phone.
07.2022Aylin
To be honest, Edible Arrangement has slowly went down, they’re fruit has been so disgusting, we just got a batch from them today and the strawberries are spoiled and the honeydew wasn’t even sweet. For it to be expensive I think they should really make sure they have fresh fruit and to make sure they’re fruit is not spoiled.
04.2022Rody
This was not a good experience or a good first impression. I guess they must not have enough people working over there. We placed an order over the phone to be delivered the next day. We live in South Florida, we ordered an arrangement to be delivered in Katy Texas, we provided all the required information, and even gave our phone number with a request to call us if there’s any problem delivering. When we got to Katy the arrangements were not delivered, and we didn’t receive a phone call either. We tried calling the store in numerous times, finally someone answers and tried to tell us they went to the address, but there was no answer, there were people at the house, and besides if that was the case we had asked them to call us if there was any problem. We asked for a full refund, but they were reluctant, they only gave us a partial refund. so we called our bank.
12.2021Zola
I ordered a small "Best Birthday Ever" arrangement along with adding the 4 chocolate-dipped mustaches for an added cost for my brother-in-law's birthday. The arrangement arrived as expected on the selected day. As much as I have loved getting an edible arrangement, and was excited about sending one to my family as we are not able to be together at the moment, I got feedback that the fruit was bitter and not of high quality. I see a number of reviews stating similar feedback and wish I had read the reviews of this particular location before placing an order with them. I did not expect the quality to be this low and feel bad that this was what I sent as a gift. Unfortunately, something that was supposed to sweeten the day, ended up leaving a bad/sour taste in the mouth, literally.
11.2021Jessica
Not happy at all with Edible Arrangements. I would say with this location but after speaking to corporate, I am not satisfied with the customer service overall from this franchise. I would not recommend them to anyone. I ordered to have a "small" size arrangement sent to my mom for her birthday on Friday. I checked the status of my order at 9am that morning and it said it was out for delivery. I thought nice she should be receiving it soon and she can enjoy it all day while at work. Keep in mind, this location is only 15 minutes down the road from my mom. I called Edible Arrangements around lunch time to check the status because it still said out for delivery and they informed me it was on its way. They time went by and still NOTHING! I called another time and was told again it was on the way. I waited another 30 minutes and still no delivery. Now it is 3:30pm, my mom leaves at 4pm for the day (which I did let them know when I called before). I called them again and of course they tell me it is on the way. I asked them to call the driver to see exactly where they are because my mom would be leaving in 30 minutes. Finally after holding about 15 minutes they said the driver would be there by 4pm or right after. I had to reach out to my moms boss to stall her so she wouldn't leave yet and she could get her surprise birthday arrangement. Finally at 4:05pm her boss texted me to let me know they arrived. So at this point I am already not satisfied with this service. Now my mom opens it and informs me that there was white fuzzy mold on about half of the fruit. Grant it the other half did not have the mold, she did not feel safe eating it so I told her just to trash it and I would call about it and see what they say. Now when I call the manager is not there and was told they would call me on Monday. Monday is here and I'm on the phone with the manager, the only thing they could do for me is store credit (a coupon for my next order). I told them that would not work because I am never using them again. Then they said we can remake the order but you would have to pick it up, again will not work, I live about an hour away from them. I informed her I would just call corporate. Calling corporate doesn't do anything. They inform me they can offer my a coupon as well but if there was any refund to be made then that would be up to the store manager. So basically in this case, the store manager has more authority than corporate???? That's an odd way to run a business/franchise. So needless to say corporate was no help after being on the phone with them for 45 minutes. Then about 20 minutes later, an employee from Edible Arrangements calls me, not the manager, just an employee. She said, so we offered to remake the arrangement for you and you can pick it up, would you like for me to proceed with this. I told them no, I do not want yall's moldy fruit and I will never be using yall again. I'll write a review and let everyone else know my experience. Then she proceeds to tell me that she can refund me a partial refund of $20 (I paid $39.99 for a small arrangement plus $14 to add chocolate to half of the strawberries). With taxes I paid a total of $58.44 for molded fruit that my mom couldn't eat. I excepted the refund but I am still not satisfied with their customer service. I feel a full refund should have been given for this. Sending an arrangement late and with mold is unacceptable. NEVER will I use Edible Arrangements again!!!
11.2021Lisa
Sending Edible Arrangements to anyone is always a hit. I sent one to a friend that's in another state. I called the nearest Edible Arrangement in her area and placed my order. It was delivered promptly with no problems. The staff was very nice and my friend very much enjoyed what I ordered for her. Great establishment.
11.2021Brit
This location is a joke!!! Management was NOT helpful at all. If I could give a zero star then I would!!!!!!! My sister and I ordered my mother an arrangement for her birthday. 1st they said we were told the arrangement was out for delivery at 9/10 am, we called twice throughout the day to see where the order was, the locations just said it was on the way. My mother didn't received the arrangement until 4pm after calling to let them be aware the office closes at 4pm. 2nd my mother went to eat some of the arrangement the following morning, the grapes in the arrangement had mold on it! MOLD!!!!!!!!!!!!! So she threw out the arrangement and didn't get to enjoy it at all. I don't understand how that could happen unless it was not fresh fruit. I called this morning to see if I could get a partial refund (not a full refund) and I was told sorry we can't do that without pictures to prove you to be right. I called cooperate and they said they would have to call the store and see what they said. Cooperate said it is up to the store if we get a refund or not. Cooperate just said "sorry the only thing we can offer is a coupon" AFTER 44 MINS of arguing on the phone with them they finally said they would re do the arrangement. I'm just so annoyed because the customer service was ridiculous too! I do not recommend this place at all!!!!!
11.2021Yimesha
If I could give 0 I would. I will start of by saying that my initial contact with Andy was good until....Let me explain I ordered a fruit basket for my mom's birthday online. I then realized my mom would have to pick it up from the store instead of delivery. I spoke with Andy (woman) who helped me with the process of getting that switched.. She was very pleasant to talk to and everything went smooth until my mom tasted the fruit; which was very bitter and not fresh. So I called back and got Andy again explained what happened. I offered to bring the basket back in and I was told due to COVID regulations they could not accept the basket back. No one offered to remake the basket. I was told by Andy “Oh no we have never had an issue with our fruit. It is always fresh, and I cut it up myself.” I then asked if it could be remade and she informed me that she would have to place me on hold to ask her manager. Before placing me on hold I did ask if she could also ask if instead of the fruit basket, I could get a different basket because I did not want my mom to receive another bitter inedible fruit basket. I also stated that if I could not get a different basket remaking the first basket would be fine. She walked me through a few other choices they had like the cookie trays or candy boxes. Which were either a little cheaper or the same price as the basket I purchased. I also did say that if a different basket was a little over I did not mind paying the difference. After walking me through other choices she placed me on a 10 minute hold, and came back to say that they COULD NOT replace the basket I originally had because “They had never had a complaint about the fruit and that they knew for a fact that it was fresh”. Andy then said, “We can offer you 10% off a new order.” So now I’ve not only paid and lost $69.26 for a fruit basket for my mom’s birthday that she did not get to enjoy, but now you all want me to pay for a whole other basket; which was what I asked and was told that was all that they could do. So I called my bank to dispute the charge since they also did not offer to give my money back. My bank came back and informed me that the merchant (this Edible Arrangements) stated that I and my mom said that she did not like fruit. I never said my mom did not like fruit nor did my mom. My mom absolutely LOVES fruit. Why would I order a fruit basket if my mom did not like fruit? They also lied and said that they initially offered to remake the basket. This is not my first time ordering Edible Arrangements, I’ve ordered them to be sent in NY and LA, and I have never had this problem. My mother has ordered and received edible arrangements before especially at her law firm and this was the worst experience ever. This was my first time and last time ordering from this location, and for them to come back and dispute this with lies shows their lack of customer service. But Thank GOD for recorded calls because I have my phone set to record every incoming and outgoing call. So that entire conversation is recorded. So shame on you all I will be sending this to corporate.
11.2021Patrick
We ordered several items from Edible Arrangements for my Mother. They arrived on time and were still cold. The ordering process was very simple. The employee that helped me over the phone was very friendly. We did plan ahead and ordered two weeks before we needed the delivery but the helpful employee said that usually all they need is 24 hours to get an order out. I would definitely order a gift from Edible Arrangements again.
11.2020Alyssa
I ordered the night before and the order was ready and correct at the time I asked it to be. Thank you! Such delicious fruit and chocolate!
11.2019