jewelry store
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Kay Jewelers in New Braunfels (161 Creekside Way N/A, TX 78130)
About:
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Kay Jewelers is located in New Braunfels (Texas state) on the street of 161 Creekside Way N/A. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1830-620-9613. You can get more information from their website: https://stores.kay.com/tx/new-braunfels/2754?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Kay Jewelers quickly are 29.729793, -98.071242. Scroll down to find out opening hours, reviews and other important information about Kay Jewelers.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Raynee
My hubby has bought all my jewelry at Kay’s. We were even card holders there. They have always fixed any piece that needed it as they honored their work. I was quoted more to fix it than replace it. Very disappointed, they are usually very helpful and attentive. Not this store!
09.2022Ayla
Five star review. I came in today with two very special necklaces incredibly tangled together and Eliana and Kylie helped remedy and delivered above and beyond customer service. They were both very personal and sweet while I waited for them to be de-tangled. I will definitely be back for my next jewelry need! Thank you ladies for top notch customer service!!
07.2022Elaine
Absolutely TERRIBLE TERRIBLE service. I recently just moved to the area and was so excited to see I had a Kay jewlers near me at the creekside plaza, especially since my ring was due for an Inspection and cleaning. Normally when I take my ring in to have it rhodium dipped and deep cleaned i m sad to leave ot because I hate going two weeks without my wedding ring. But this time walking into the kayd at creekside i was more than just a lil sad. I was uncomfortable and weary. I did not feel like I was leaving my ring in good hands. The employee who helped was unprofessional and frankly rude. I worked for kay jewlers before for two years, so I know how we were expected to behave and treat customers. It has been more than 2 weeks since I left my ring to be cleaned and they had yet to call me. My ring was suppose to be back 2 day ago. I take it upon my self to call them to where my ring is and they refuse to answer the phone. There are times when the phone will ring 2 times before it hangs up and other times it will ring 6 or 7 timea. Therefor I know someone is deliberately ignoring the phone call. Them I come home and attempt to call the store again from my husband's phone and they finally answer. Come to find out, once they finally answered that my ring had been back in the store but no one bothered to contact me to tell me. This is very unprofessional and will never be stepping foot in this particular store again .
11.2021Henry
I am confused. Wife and I our frequent customers. Note to the public. You have to wait in line, busy employees probably will not answer on the first ring ( more than likely helping my wife or myself spend well invested money), unlike the amazing selection and quality at Kay’s it seems most are use bargain online shopping from the faceless drones who treat you like a number. Now I know you think the customer is always right. Go somewhere else and believe it or not. Your mom maybe the only one. Who thinks you are special she bought your present from Kay’s.
11.2021James
I drove from san antonio to new braunfels to get a watch battery replaced. I had purchased a lifetime watch battery replacement plan from kay's. First i tried the kay's location at the forum. Lady told me to leave my watch for three days. It doesn't take that long so i went to new braunfels location.lady tinkers with my watch for a few minutes and says can't get the back off sorry and then that was it. Says i know a guy at heb that will do it for 10 bucks. I paid something like 16 dollars for a lifetime battery replacement. That doesn't make sense. Went home got a pairing knife the back came off just like that. Got a battery from walmart and replaced myself. Don't buy a battery replacement from kay's.i took the paper i had kept for proof of lifetime replacement and tore it up and threw it at the door. Bottom line if you're not buying a 9000.00 dollar ring they don't have time for you.
11.2021Felix
I have always enjoyed every one of my visits to the Kays in this area. Every time I come in I'm greeted by friendly faces and helpful insights. They always have and idea to what I'm trying to find and help me out the best I can. 8 out of 10 times I'm usually able to find exactly what I'm looking for and if not they can actually order it for me. I do recommend them for your jewelry needs.
11.2020Matthew
I really wish I could give this place zero stars. After a couple weeks of checking to see if they were open, I finally see on Kay’s site that they are. Then I go, but they are closed with no sign up showing any hours or days. So I call corporate to ask, and are told that they should be open. They next day, I finally get ahold of the manager, who tells me that they they are only open certain days due to staffing issues from covid. I get that, but when I tell her to put up a sign with the hours, she says she doesn’t have one. So when I told her to write it down on a piece of paper and tape it in the window, she told me not to be rude and hung up on me. So then, I call corporate again to complain about her, and what happens? Nothing. I went through another store manager and they filed a complaint for me, I repeatedly tried to get some kind of follow up, and nothing. Not an email, not a phone call. I refuse to give my business to a company that feels that it is perfectly acceptable to take my money and then treat me like garbage. Now I truly regret the thousands of dollars that I have given them over the past few years. I am paying off and cutting up my Kay’s card, and I will never give another dime to this absolutely horrid company ever again.
11.2020Lino
Worst customer service I’ve experienced. Over a mixup of a skew number, we went to just get our wedding rings sized when she says there was a mixup in numbers from when I originally purchased it over 6 months ago. Now they refuse to give my wife her ring back because over their mishap. That was a gift to my wife. We shouldn’t have to feel the consequences of this. Poor management and irresponsible. Cops will be involved.
11.2020Katelyn
If I could give zero stars I would! My fiance proposed to me with a ring from Kay on Christmas, we took it in about a week and a half later for it to be sized. Two days before we were supposed to pick it up(mind you we gave them my ring about 10 days prior) we got a call from Kay saying that the package with my ring in it was presumed stolen. We got in contact with UPS who is the carrier for Kay. They were extremely helpful and within 24hrs told us that they located the package and it was in lost and found because Kay never put a ship to address on the package. Fast forward a couple days, Kay tells us that because it was located and everything that it would be sized and back in about a week for pick up. Yay! Problem solved right?! NOPE! Today, we get a call from Kay saying that the ring is still supposed to be back in a couple days from sizing but we will not be able to get it because it is now a part of an in house investigation. So, about 3 weeks after we've entrusted my ring to them, they are telling us we cannot have it. MY ENGAGEMENT RING THAT WE PAID FOR! Moral of the story, Kay lied to us TWICE and now we have no idea when or if I will ever get my ring back all because someone couldn't put a sticker on a box. They have been zero help and have shown little to no sympathy. You'd think that a jewelry store would be more understanding of the sentimental value of the items they sell. By the way, at least 13 other people are now going through the same thing as their jewelry was in the same package as mine. Do yourself a favor and take your business anywhere else. The last thing you want is to go through a heartache like this.
11.2019Lemons
Bought a few pieces from this location. Staff had always answered my questions and let me look as I wanted. So far they have never pushed me to buy this or that. I take my jewelry back every 6 months for cleaning and inspecting which they provide as part of buying the jewelry and the lifetime warranty it has as long as you keep up the 6 month inspection. They also allow for re-platting of our silver jewelry bought here, which has kept the jewelry looking new after each time brought in.
11.2019