Johnstone Supply Salt Lake City in South Salt Lake (2940 S 300 W, UT 84115)
About:
Specialty chain providing a large selection of HVAC & refrigeration parts, supplies & equipment.
Johnstone Supply Salt Lake City is located in South Salt Lake (Utah state) on the street of 2940 S 300 W. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18014864401. You can get more information from their website: https://www.johnstonesupply.com/storefront/store2/home.ep?. The coordinates that you can use in navigation applications to get to find Johnstone Supply Salt Lake City quickly are 40.706512, -111.900948. Scroll down to find out opening hours, reviews and other important information about Johnstone Supply Salt Lake City.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Dingo
On the coldest day of the year I discovered that I had a terminal illness. I can’t say which one but it was going to take me out slowly and painfully. I had to pick up some furnace parts for a customer and came in to Johnstone supply in tears. Crystal saw me and she comforted me like the baby that I am. She waved her hand across my forehead leaving a red home made paint across my brow and then held me up in the bright sun. I’m not sure why she did this but after I left I discovered I felt better. I went to my doctor months later and after a full day of tests they discovered my disease was gone. Thank you Johnstone supply and crystal. I am forever in your debt.
08.2021Casey
I called Johnstone and immediately was connected to Eric who was very helpful. He was pleasant, professional and very willing to help me get everything I needed. Thank you Eric!
08.2021Dingo
On the coldest day of the year I discovered that I had a terminal illness. I can’t say which one but it was going to take me out slowly and painfully. I had to pick up some furnace parts for a customer and came in to Johnstone supply in tears. Crystal saw me and she comforted me like the baby that I am. She waved her hand across my forehead leaving a red home made paint across my brow and then held me up in the bright sun. I’m not sure why she did this but after I left I discovered I felt better. I went to my doctor months later and after a full day of tests they discovered my disease was gone. Thank you Johnstone supply and crystal. I am forever in your debt.
08.2021Casey
I called Johnstone and immediately was connected to Eric who was very helpful. He was pleasant, professional and very willing to help me get everything I needed. Thank you Eric!
08.2021Steve
Johnstone is a supplier for contractors and professionals. I don't know whether or not they have accounts available for the general public. They sell to the installers and contractors who work with the general public. As such, there are different expectations for a company like Johnstone than say, a fast food joint. Within that realms of expectations, wait times happen commonly across the board. Prices are done differently as well. For those of us in their customer base, I would say that their service is great.
08.2020Daniel
Was sent here by Aire-flow, who ordered a part to Will-call. When the manager (I assume, he was in an office) overheard me asking questions about the part, he came out and helped by explaining how to wire everything, even drawing a diagram for me. He then looked into the part and saw it was the wrong one, so called Aire-flow to get it changed. Incredibly helpful, great service. Couldn't be happier.
08.2020Mark
Unfortunately, at one time or another, we all get to be THAT customer. The person with the difficult situation that takes longer than anyone wants to resolve. Today was my day. Fortunately I was helped by Mits. Mits waited while I resolved questions with a coworker over the phone, added new items to a will call order, collected all items, (including some stored in a separate building) and educated me on unfamiliar items. Thanks Mits! And thanks Johnstone. Note: This is a supplier to professionals. They ARE trained. Trained to listen to someone who knows what they want. Eric helped me today. He was very patient while I attempted to draw what I needed. Filled the order quickly and was helpful in every way.
08.2020George
You cannot buy anything from this place without a contractors license which is absurde. You can order most of these things from out of State. This is what you get when you have a corrupt Rublican state that does not believe in the free-market.
08.2020Steve
Johnstone is a supplier for contractors and professionals. I don't know whether or not they have accounts available for the general public. They sell to the installers and contractors who work with the general public. As such, there are different expectations for a company like Johnstone than say, a fast food joint. Within that realms of expectations, wait times happen commonly across the board. Prices are done differently as well. For those of us in their customer base, I would say that their service is great.
08.2020Daniel
Was sent here by Aire-flow, who ordered a part to Will-call. When the manager (I assume, he was in an office) overheard me asking questions about the part, he came out and helped by explaining how to wire everything, even drawing a diagram for me. He then looked into the part and saw it was the wrong one, so called Aire-flow to get it changed. Incredibly helpful, great service. Couldn't be happier.
08.2020Mark
Unfortunately, at one time or another, we all get to be THAT customer. The person with the difficult situation that takes longer than anyone wants to resolve. Today was my day. Fortunately I was helped by Mits. Mits waited while I resolved questions with a coworker over the phone, added new items to a will call order, collected all items, (including some stored in a separate building) and educated me on unfamiliar items. Thanks Mits! And thanks Johnstone. Note: This is a supplier to professionals. They ARE trained. Trained to listen to someone who knows what they want. Eric helped me today. He was very patient while I attempted to draw what I needed. Filled the order quickly and was helpful in every way.
08.2020George
You cannot buy anything from this place without a contractors license which is absurde. You can order most of these things from out of State. This is what you get when you have a corrupt Rublican state that does not believe in the free-market.
08.2020Goru
I use Johnstone Supply on a weekly basis. Lately the service quality has gone down. When you face the counter all the people to the right side of the counter are a major disappointment. I pay about $60-$80 premium for most parts I buy and I expect some level of expertise. Except the two guys on the left the rest of the employees need some training and reading to do. Every time I step in I pray to be called by one of the people on the left side of the counter.
08.2019MyDuck
Be prepared to spend thirty minutes waiting EVEN IF THERE ARE NO OTHER CUSTOMERS! Customer service is lacking because the service associates lack experience and training. Prices are high anyway, you are better off using Grainger, RSD, or anywhere else.
08.2019Goru
I use Johnstone Supply on a weekly basis. Lately the service quality has gone down. When you face the counter all the people to the right side of the counter are a major disappointment. I pay about $60-$80 premium for most parts I buy and I expect some level of expertise. Except the two guys on the left the rest of the employees need some training and reading to do. Every time I step in I pray to be called by one of the people on the left side of the counter.
08.2019MyDuck
Be prepared to spend thirty minutes waiting EVEN IF THERE ARE NO OTHER CUSTOMERS! Customer service is lacking because the service associates lack experience and training. Prices are high anyway, you are better off using Grainger, RSD, or anywhere else.
08.2019Ben
I have been a devoted customer to Johnstone for 13 years even though their prices are generally higher than their competitors since they would sell to me when I was doing side jobs. It has been a awhile since I have been there and with my personal furnace having trouble they said that they would not sell me the ignitor or capacitor that I needed. Since I went out of my way to promote them before, I will go out of my way to let my former colleagues at Alliance Residential, NALS propery management, the State of Utah, University of Utah, and my current employer Salt Lake City International Airport know that Johnstone is "too busy" to sell parts and that their customer service is the worst in the proffession, helping regulars before others that were in line first at the counter and not bothering to work with their loyal customers. They would have got no stars if that were an option!
08.2018Kenny
We just opened an account here and came to grab 5 thermostats. Pointless sign in computer that didn't seem to speed anything up. Really made the place feel like a dmv or something. Watched 3 people who arrived after us get helped first. After standing awkwardly waiting for 20 minutes we were finally helped. Got the parts I needed, but it was not the most pleasant way to pick up a few items.
08.2018Ben
I have been a devoted customer to Johnstone for 13 years even though their prices are generally higher than their competitors since they would sell to me when I was doing side jobs. It has been a awhile since I have been there and with my personal furnace having trouble they said that they would not sell me the ignitor or capacitor that I needed. Since I went out of my way to promote them before, I will go out of my way to let my former colleagues at Alliance Residential, NALS propery management, the State of Utah, University of Utah, and my current employer Salt Lake City International Airport know that Johnstone is "too busy" to sell parts and that their customer service is the worst in the proffession, helping regulars before others that were in line first at the counter and not bothering to work with their loyal customers. They would have got no stars if that were an option!
08.2018Kenny
We just opened an account here and came to grab 5 thermostats. Pointless sign in computer that didn't seem to speed anything up. Really made the place feel like a dmv or something. Watched 3 people who arrived after us get helped first. After standing awkwardly waiting for 20 minutes we were finally helped. Got the parts I needed, but it was not the most pleasant way to pick up a few items.
08.2018