furniture store
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Aaron's in Abingdon (398 Cummings St, VA 24210)
About:
Drop by our Aaron's® store located at 398 CUMMINGS ST, ABINGDON, VA, to shop the latest deals on name brand lease-to-own electronics, furniture, appliances, and more.
Aaron's is located in Abingdon (Virginia state) on the street of 398 Cummings St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12766760021. You can get more information from their website: https://locations.aarons.com/us/va/abingdon/398-cummings-st?y_source=1_MTUzNTMxNjgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find Aaron's quickly are 36.706776, -81.974452. Scroll down to find out opening hours, reviews and other important information about Aaron's.
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Available amenities
Payments
- Debit cards
Offerings
- Assembly service
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Health and safety
- Staff wear masks
- Staff get temperature checks
- Staff required to disinfect surfaces between visits
- Safety dividers at checkout
Chris
Terrible experience especially in returning the items cause we were moving. My biggest issue is the very unprofessional attitude and lack of customer service from the General Manager. Called on Saturday May 14th to schedule a pick up but the female representative stated they had no drivers and asked if I could return the items myself. She also stated since I was ending the contract there would be no pay due. When I arrived on Thursday afternoon May 19th, the female representative asked for a payment of $90.00 which I refused to pay and I tried to explain what I was told but immediately the General Manager engaged into the conversation with a loud strong attitude and refused to accept the items and help to unload. I advised him they would be on his sidewalk by the door. As we left, he steps out n flips me off and I rolled my window down and yelled there’s your stuff. From the start of purchasing the washer and dryer (then under different management) it was a disaster, I was sold a used washing machine that had problems which I reported but nothing was ever done but it was all about getting your money surely not providing a positive customer service. If I could give a zero I would but that’s for the General Manager who showed his true colors…a zero. Take your money elsewhere surely not this Aaron’s!
06.2022Chris
Terrible experience especially in returning the items cause we were moving. My biggest issue is the very unprofessional attitude and lack of customer service from the General Manager. Called on Saturday May 14th to schedule a pick up but the female representative stated they had no drivers and asked if I could return the items myself. She also stated since I was ending the contract there would be no pay due. When I arrived on Thursday afternoon May 19th, the female representative asked for a payment of $90.00 which I refused to pay and I tried to explain what I was told but immediately the General Manager engaged into the conversation with a loud strong attitude and refused to accept the items and help to unload. I advised him they would be on his sidewalk by the door. As we left, he steps out n flips me off and I rolled my window down and yelled there’s your stuff. From the start of purchasing the washer and dryer (then under different management) it was a disaster, I was sold a used washing machine that had problems which I reported but nothing was ever done but it was all about getting your money surely not providing a positive customer service. If I could give a zero I would but that’s for the General Manager who showed his true colors…a zero. Take your money elsewhere surely not this Aaron’s!
06.2022Emma
Over all Good experience, fast delivery and set up, friendly people, we love our Kimberly sectional
05.2022Emma
Over all Good experience, fast delivery and set up, friendly people, we love our Kimberly sectional
05.2022iron
Would ha e been 1 star previously however the change I'm management has made a massive difference. Very patient as my wife tries to figure out what washer and dryer she wants.
03.2022iron
Would ha e been 1 star previously however the change I'm management has made a massive difference. Very patient as my wife tries to figure out what washer and dryer she wants.
03.2022Mariah
Have had an account here for years, have continuously been lied to, forgotten about, manager is very decitful, review all paperwork before signing, expect to be treated like a number, not a human being.
02.2022Mariah
Have had an account here for years, have continuously been lied to, forgotten about, manager is very decitful, review all paperwork before signing, expect to be treated like a number, not a human being.
02.2022Dylan
I shouldn't even give them a star this store needs to be shut down or new ppl they never want to fix anything and then come and get there stuff and damage your house and the stuff by throwing it out the house and damage you walls and Rick and Mike are rude and they shouldn't be working there at all I have pictures to prove they did stuff no place like that should treat ppl like that I had to take my own stuff to my house and then wait another week for my TV that was junk nobody go here go to rent a center in Bristol TN they are nicer and will get you your stuff the next day if they can if not they will bring it the next day I will go through rent a center
09.2021Dylan
I shouldn't even give them a star this store needs to be shut down or new ppl they never want to fix anything and then come and get there stuff and damage your house and the stuff by throwing it out the house and damage you walls and Rick and Mike are rude and they shouldn't be working there at all I have pictures to prove they did stuff no place like that should treat ppl like that I had to take my own stuff to my house and then wait another week for my TV that was junk nobody go here go to rent a center in Bristol TN they are nicer and will get you your stuff the next day if they can if not they will bring it the next day I will go through rent a center
09.2021Summer
I dont understand why they say they will deliver 3 to 5 days and you go in and they cant deliver untill 3 weeks like thats a fast way to lose business what do I do by the time it's time for them to bring it it be time for them to take money from my debit card Thinking of trying to find somewhere elce to take my business I called rent a center and they said they will bring it tomorrow and the manager was actually nicer
08.2021Summer
I dont understand why they say they will deliver 3 to 5 days and you go in and they cant deliver untill 3 weeks like thats a fast way to lose business what do I do by the time it's time for them to bring it it be time for them to take money from my debit card Thinking of trying to find somewhere elce to take my business I called rent a center and they said they will bring it tomorrow and the manager was actually nicer
08.2021Brittany
Everything was good, I had gotten my son a set of bunk beds. Well he decided he didn't want them anymore, and I called them and said not a problem they could come by and pick up the bunk beds....it has been over a month and the bunk beds are still here. Every time I call them I tell them that I'm home until 4pm every single day. Then after 4pm I leave for work. This is the second time I have came home to a note on my door saying they have been here!!! And that I need to call them and set up an appointment. I'm getting real tired of this...i have worked around the schedule I gave them for over a month now for doctors appointment (I'm pregnant with twins,and have many of them but none never before 4pm), shopping, and other things. But like I said I'm tired of this game!! I'm never going here again!!! It's just unbelievable they can't show up any of the 6 days of the week before 4pm, only after 4. Update called first thing in the morning they said they would be here before 4, never showed up. My son would really like for me to put up his new bed so he can sleep in his room, but I can't because they want come and get the bunk beds!!!!!
08.2019Brittany
Everything was good, I had gotten my son a set of bunk beds. Well he decided he didn't want them anymore, and I called them and said not a problem they could come by and pick up the bunk beds....it has been over a month and the bunk beds are still here. Every time I call them I tell them that I'm home until 4pm every single day. Then after 4pm I leave for work. This is the second time I have came home to a note on my door saying they have been here!!! And that I need to call them and set up an appointment. I'm getting real tired of this...i have worked around the schedule I gave them for over a month now for doctors appointment (I'm pregnant with twins,and have many of them but none never before 4pm), shopping, and other things. But like I said I'm tired of this game!! I'm never going here again!!! It's just unbelievable they can't show up any of the 6 days of the week before 4pm, only after 4. Update called first thing in the morning they said they would be here before 4, never showed up. My son would really like for me to put up his new bed so he can sleep in his room, but I can't because they want come and get the bunk beds!!!!!
08.2019Donna
I rented a couch and it tore less than a m after getting it. I told them about it. It took another month before they had it fixed. Less than two weeks later it started ripping again. I told them again. We will have it fixed. That has been seven months ago now. I was promised two new pieces for the two that was ripped but that didn't happen either. I am very dissatisfied with Aaron's.
08.2019Donna
I rented a couch and it tore less than a m after getting it. I told them about it. It took another month before they had it fixed. Less than two weeks later it started ripping again. I told them again. We will have it fixed. That has been seven months ago now. I was promised two new pieces for the two that was ripped but that didn't happen either. I am very dissatisfied with Aaron's.
08.2019Brandy
Will never do business with this company again. We were lied to from the start. Should have walked away the minute they wouldn't honor their own promotion. Just going to go buy furniture outright at Grands or Ashley furniture. Edit again: We received damaged furniture and everything was supposed to be brand new. We reported the issue right away. Waited three days for a phone call and never got one so we had to call back. We were told that they would order new pieces for us. Still waiting and we discovered more issues. Having this furniture picked up and taking my business somewhere else. Edit: The store manager took care of everything and apologized for the issue. I understand stand things happen and glad the issue was taken care of so quick! We came in and got a bedroom and living room set. Delivery was scheduled for today 11/8 at 10:30. An hour later my boyfriend calls and we were told the issue which we were fine with. Delivery was now set for 3-7 and no one showed up so we called again. They said the driver called only call we got rang 1 and a half times and then they hung up. Now it will be who knows how long till we get our furniture. I'm thinking we just need to get our money back and go elsewhere.
08.2018Patricia
I have rented from them several times. Awesome people who go the extra mile to make sure your satisfied! It's 9:18 pm and they are just leaving from my latest delivery. They made sure everything from the appliances to the plug ins were working properly! You can't go wrong renting from them. Prefer them over RAC!!!!! Give them a call and see what they can do for you!
08.2018Brandy
Will never do business with this company again. We were lied to from the start. Should have walked away the minute they wouldn't honor their own promotion. Just going to go buy furniture outright at Grands or Ashley furniture. Edit again: We received damaged furniture and everything was supposed to be brand new. We reported the issue right away. Waited three days for a phone call and never got one so we had to call back. We were told that they would order new pieces for us. Still waiting and we discovered more issues. Having this furniture picked up and taking my business somewhere else. Edit: The store manager took care of everything and apologized for the issue. I understand stand things happen and glad the issue was taken care of so quick! We came in and got a bedroom and living room set. Delivery was scheduled for today 11/8 at 10:30. An hour later my boyfriend calls and we were told the issue which we were fine with. Delivery was now set for 3-7 and no one showed up so we called again. They said the driver called only call we got rang 1 and a half times and then they hung up. Now it will be who knows how long till we get our furniture. I'm thinking we just need to get our money back and go elsewhere.
08.2018Patricia
I have rented from them several times. Awesome people who go the extra mile to make sure your satisfied! It's 9:18 pm and they are just leaving from my latest delivery. They made sure everything from the appliances to the plug ins were working properly! You can't go wrong renting from them. Prefer them over RAC!!!!! Give them a call and see what they can do for you!
08.2018