cell phone store
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T-Mobile in Alexandria (247 S Van Dorn St #1-210, VA 22304)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Alexandria (Virginia state) on the street of 247 S Van Dorn St #1-210. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1703-438-1108. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-alexandria-va-22304-4204?utm_source=google&utm_medium=lastmile&utm_campaign=4204. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 38.811869, -77.133531. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Paul
Great experience. Just left. Usually stressful not today. Carlos was extremely productive and professional. Did try to sell me anything. Great location corporate store. 👍
11.2022Kiona
The team at this store are rockstars. Iman, Quan and Yaw are super friendly and professional and provide you with outstanding customer service. As a customer who made the switch to TMobile I had challenging time setting up my new service over the phone with customer service. I should have went to store to setup service from the start to establish my new account with TMobile. Iman (store manager) is a pro she corrected all of my account set up errors and fixed my issues with the service …she dedicated her time on a busy Friday evening to address all my issues and turned my negative perception of TMobile around. TMobile kept me as customers because of this teams customer service to me. I can’t say enough great things about them I highly recommend that they be acknowledged for the support and service they are providing TMobile customers thanks guys if I ever have any issues I’m coming into the store to see you first. TMobile online customer service team need you guys to train them!
10.2022Peter
The person in this store gave me internet box to try on for 2 weeks which i returned within 2 weeks period. They still charge me $55 dollars per month. I have the receipt that i returned their equipment . It looks like the person who gave me the receipt that i returned the equipment steals from the store. T- mobile online team cannot solve my problem for 3 months.
09.2022Zewdu
Appreciate the customer service, they are friendly.
09.2022finalout99
I’m an over the road truck driver. I travel all over the United States. My 5G gateway fell off of my refrigerator and broke. I called this store and Melissa, the store manager, informed me she could exchange the gateway at her store! Melissa took the time to listen to my situation and helped me exchange my gateway and asked me to make sure it was working before I left the parking lot at her store. To everyone at the store and Melissa, thank you for putting service back into customer service. Your employees and you are a great asset to T-Mobile. God bless.
07.2022M
Today I went to this location for help and talked to one of the sales rep his name was Nathan. He needs more training and stop sending people to different locations. He could have solve the problem instead he sends me to the location where I activated the line.
07.2022Abdellah
I was in the store yesterday that african american employee was very helpful but his manager women was meen and disrespectful never smile like she's doing u a big favor the store is close to My house but I prefer to far away for good dev ce
12.2021Hilda
Yesterday, I realized my phone was dying. Today, I went to my neighborhood T-Mobile in Van Dorn Plaza and left with a new, very reasonably priced 5G phone, all set up and ready to use. Emily patiently assisted me and answered all my questions. A great shopping experience.
11.2021Sean
In and out in 15 minutes. Daniel was nice, professional, and answered every question with ease. Keep in mind if you need any data transfer needs, they can't do it in the last hour before closing. Either way, I will definitely be back for any T-Mobile needs.
11.2021Veronica
The staff at van dorn are amazing! The store is following cdc guidelines for COVID. The assistant manager Nichole was very knowledgeable and friendly. This location had everything I was looking for. I live 40 minutes away but I drive here specifically for the customer service and detail oriented staff!
11.2021