Best cell phone store in Alexandria, Virginia (VA) 2024

I’m an over the road truck driver. I travel all over the United States. My 5G gateway fell off of my refrigerator and broke. I called this store and Melissa, the store manager, informed me she could exchange the gateway at her store! Melissa took the time to listen to my situation and helped me exchange my gateway and asked me to make sure it was working before I left the parking lot at her store. To everyone at the store and Melissa, thank you for putting service back into customer service. Your employees and you are a great asset to T-Mobile. God bless. ~finalout99

Ridiculously unprofessional service. The female in the store had a terrible attitude - she must hate her job. I never received worse service. Every answer was short and uninformed... She cut me off multiple times and once I corrected something she said, she shut down and didn't want to sell me anything. I would give 0 stars if I could. This is clearly a money hungry location. Go down the road and save your time. ~Paul

Margaret, Roberto and Jorge were so amazing!! Helped with literally everything and we’re the kindest people. Best experience I’ve ever had at a Verizon. Literally had the best customer service, everyone was so fun and helpful and 100% would visit again! Thanks for helping me upgrade literally everything Roberto, Margaret & Jorge! ~Kimberly

Affordable, family run service, iPhone 7 plus screen fixed in 25 minutes as promised! Before selecting a shop to fix my iPhone, I called 4-5 local places to get a price estimate and general time estimate. The first placed wanted $109 for me to drop my phone off at 10am and pick it up at 2. After doing more research, I called myPhoneFiX and they gave me a ~$65 estimate with only a 25 minute wait. They have an office inside of the laundry mat on S Vandorn and I spoke with Rachel who was incredibly helpful and told me that I had a 30 day warranty on the screen (assuming I did not re-break it myself). Very thankful to have found this place and felt that my money went to a family owned/run business, all over good feeling for a stressful situation. Thanks again myPhoneFix! ~Chloe