cell phone store
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T-Mobile in Alexandria (4557 Duke St L06, VA 22304)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Alexandria (Virginia state) on the street of 4557 Duke St L06. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1571-858-5124. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-alexandria-va-22304-2352?utm_source=google&utm_medium=lastmile&utm_campaign=2352. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 38.813220, -77.111483. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Paul
Ridiculously unprofessional service. The female in the store had a terrible attitude - she must hate her job. I never received worse service. Every answer was short and uninformed... She cut me off multiple times and once I corrected something she said, she shut down and didn't want to sell me anything. I would give 0 stars if I could. This is clearly a money hungry location. Go down the road and save your time.
10.2022Miss
I've had a number of poor experiences at the Foxchase Duke Street T-Mobile location. In August 2022, I obtained T-Mobile Home Internet. Unfortunately, the service did not work for us. Earlier today, I stopped by the same location to return. Initially, I was told I'd have to call T-Mobile customer service to obtain a return shipping label. When I called T-Mobile customer service, the representative was unable to assist and recommended I return to the same retail store and he'd speak with the in-store representative. Rick, the Foxchase T-Mobile Asst. Mgr, was MORE THAN ACCOMMODATING! He has single-handedly restored my faith in this T-Mobile location and T-Mobile as a whole. He was patient with my numerous questions, my quite visible and understandable frustration. By the time I left the retail location, I had a shipping label in hand. Thank you Rick for your stellar support today!
10.2022Wahab
14 hours waisted on phone calls in store plus chat lines they cant fix my iphone 14 pro max orders u goto store call 611. Call 611 u have to go to instore to get deals donot recomend tmobile to anyone
10.2022Julia
This store is always under new management 😂 Don’t come here all they do is try to take your money and meet their goals for the month cus the workers run on commission. This job is always being newly staffed bc the higher ups don’t know how to treats their employees. They just finesse every dime out of you. **Go to a corporate store**
08.2022Kyle
Went in with my mom because she received a note about updating (transfer from Sprint to T-Mobile), and ended up needing to get her a new phone. Ronald was the associate who helped us, and he did a fantastic job explaining the options clearly, helping her decide, and getting us both new phones. The data transfer process took awhile, but it was super easy for us. A+
01.2022Nicholos
I arrived to the T-Mobile and worked with Roland at the Alexandria store on Duke Street. The purpose of my visit was to activate and transfer my old phone number from another carrier to my new T-Mobile account and phone. Roland worked very diligently while also working with three other customers the same time! I have Never seen anyone work so hard Multitasking and Expedite everyone’s questions and orders! Roland should Special recognition for his Efforts!
01.2022rita
I had an awesome experience upgrading my phone today with Ronald and Alex. They were very knowledgeable , provided excellent customer service and demonstrated a strong depth of knowledge in all of the products. I look forward to working with them again .
01.2022Joe
We brought our elderly friend to this store yesterday evening just prior to closing to resolve a problem with his iPhone13. The phone wouldn't connect to the network, and Chris and Ben went over and above in diagnosing and resolving the issue completely. They were professional, knowledgeable, and made sure our friend's phone worked properly and we were completely satisfied before we left the store. Can't say enough about Chris and Ben's helpful attitude and outstanding customer service. Kudos to you guys!
12.2021Alicia
A hour after opening I’m standing outside in 90 degree weather while I employees put a up a tint to service customers. Can’t look at phones during this time because they closed to inside for so called sanitation. That should be done end of business day not give customer no choice but to be in heat and can’t get full service
11.2021D
I love this location as a long time T-Mobile customer. Clean store. The staff is definitely under new management. I received excellent customer service. They are all professional and courteous. Great work T-Mobile!
11.2020