shipping and mailing service
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UPS Customer Center in Lancaster (1916 White Chapel Rd, VA 22503)
About:
Visit UPS Customer Center in LANCASTER, a self-service location to drop off pre-packaged pre-labeled shipments, create a new shipment using a self-service kiosk, print mobile shipping labels, and utilize Hold for Pick Up services. Usually located on-site at UPS distribution or operation facilities.
UPS Customer Center is located in Lancaster (Virginia state) on the street of 1916 White Chapel Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18887425877. You can get more information from their website: https://locations.ups.com/va/lancaster/customer-center-004981.html. The coordinates that you can use in navigation applications to get to find UPS Customer Center quickly are 37.781635, -76.498703. Scroll down to find out opening hours, reviews and other important information about UPS Customer Center.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
Unavailable amenities
UPS Customer Center doesn't have any unavailable amenities.Categories
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Zachary
A little out of the way for me personally, but it was almost a full service UPS store with friendly and helpful staff. Doors are open for 3 hours from 3pm to 6pm.
07.2022Zachary
A little out of the way for me personally, but it was almost a full service UPS store with friendly and helpful staff. Doors are open for 3 hours from 3pm to 6pm.
07.2022Zachary
A little out of the way for me personally, but it was almost a full service UPS store with friendly and helpful staff. Doors are open for 3 hours from 3pm to 6pm.
07.2022Zachary
A little out of the way for me personally, but it was almost a full service UPS store with friendly and helpful staff. Doors are open for 3 hours from 3pm to 6pm.
07.2022Zachary
A little out of the way for me personally, but it was almost a full service UPS store with friendly and helpful staff. Doors are open for 3 hours from 3pm to 6pm.
07.2022Terrie
We recently moved to Reedville, and have had 3 mailorders scheduled for delivery from UPS. We are on a road where the GPS is inaccurate, and placed a PARAGRAPH of detailed instructions for the delivery driver. The first order was to be delivered March 15, we received an e-mail stating package was unable to be delivered, please contact UPS to verify address. After multiple attempts at getting through to a representative, detailed instructions were given again, and we were told UPS would call us back. Never received a phone call, and our package was delivered to our neighbors house the next day with a new address label placed over the old one, with our name and the neighbors address. No phone call. Received e- mails that our other 2 packages would be arriving 3-17. Received e- mails stating to contact UPS, there was a problem with our delivery, and we needed to correct our address. After multiple attempts called UPS again, explained this was second time this had happened. Was told we would get a phone call to verify our address. Told representative our address is correct, we have given detailed delivery instructions and whatever the drivers GPS told them it was incorrect. Was told they would tell the driver to read the delivery instructions. REALLY? Told rep this is the second time we have been through this, and nobody has ever called. Rep said he would elevate this to urgent status and gave instructions for immediate callback. NO PHONE CALL. NO PACKAGE. I suppose I will be required to go to the distribution center on White Chapel RD in Lancaster to resolve this since I have received NO follow up from a URGENT issue
03.2022Terrie
We recently moved to Reedville, and have had 3 mailorders scheduled for delivery from UPS. We are on a road where the GPS is inaccurate, and placed a PARAGRAPH of detailed instructions for the delivery driver. The first order was to be delivered March 15, we received an e-mail stating package was unable to be delivered, please contact UPS to verify address. After multiple attempts at getting through to a representative, detailed instructions were given again, and we were told UPS would call us back. Never received a phone call, and our package was delivered to our neighbors house the next day with a new address label placed over the old one, with our name and the neighbors address. No phone call. Received e- mails that our other 2 packages would be arriving 3-17. Received e- mails stating to contact UPS, there was a problem with our delivery, and we needed to correct our address. After multiple attempts called UPS again, explained this was second time this had happened. Was told we would get a phone call to verify our address. Told representative our address is correct, we have given detailed delivery instructions and whatever the drivers GPS told them it was incorrect. Was told they would tell the driver to read the delivery instructions. REALLY? Told rep this is the second time we have been through this, and nobody has ever called. Rep said he would elevate this to urgent status and gave instructions for immediate callback. NO PHONE CALL. NO PACKAGE. I suppose I will be required to go to the distribution center on White Chapel RD in Lancaster to resolve this since I have received NO follow up from a URGENT issue
03.2022Terrie
We recently moved to Reedville, and have had 3 mailorders scheduled for delivery from UPS. We are on a road where the GPS is inaccurate, and placed a PARAGRAPH of detailed instructions for the delivery driver. The first order was to be delivered March 15, we received an e-mail stating package was unable to be delivered, please contact UPS to verify address. After multiple attempts at getting through to a representative, detailed instructions were given again, and we were told UPS would call us back. Never received a phone call, and our package was delivered to our neighbors house the next day with a new address label placed over the old one, with our name and the neighbors address. No phone call. Received e- mails that our other 2 packages would be arriving 3-17. Received e- mails stating to contact UPS, there was a problem with our delivery, and we needed to correct our address. After multiple attempts called UPS again, explained this was second time this had happened. Was told we would get a phone call to verify our address. Told representative our address is correct, we have given detailed delivery instructions and whatever the drivers GPS told them it was incorrect. Was told they would tell the driver to read the delivery instructions. REALLY? Told rep this is the second time we have been through this, and nobody has ever called. Rep said he would elevate this to urgent status and gave instructions for immediate callback. NO PHONE CALL. NO PACKAGE. I suppose I will be required to go to the distribution center on White Chapel RD in Lancaster to resolve this since I have received NO follow up from a URGENT issue
03.2022Terrie
We recently moved to Reedville, and have had 3 mailorders scheduled for delivery from UPS. We are on a road where the GPS is inaccurate, and placed a PARAGRAPH of detailed instructions for the delivery driver. The first order was to be delivered March 15, we received an e-mail stating package was unable to be delivered, please contact UPS to verify address. After multiple attempts at getting through to a representative, detailed instructions were given again, and we were told UPS would call us back. Never received a phone call, and our package was delivered to our neighbors house the next day with a new address label placed over the old one, with our name and the neighbors address. No phone call. Received e- mails that our other 2 packages would be arriving 3-17. Received e- mails stating to contact UPS, there was a problem with our delivery, and we needed to correct our address. After multiple attempts called UPS again, explained this was second time this had happened. Was told we would get a phone call to verify our address. Told representative our address is correct, we have given detailed delivery instructions and whatever the drivers GPS told them it was incorrect. Was told they would tell the driver to read the delivery instructions. REALLY? Told rep this is the second time we have been through this, and nobody has ever called. Rep said he would elevate this to urgent status and gave instructions for immediate callback. NO PHONE CALL. NO PACKAGE. I suppose I will be required to go to the distribution center on White Chapel RD in Lancaster to resolve this since I have received NO follow up from a URGENT issue
03.2022Terrie
We recently moved to Reedville, and have had 3 mailorders scheduled for delivery from UPS. We are on a road where the GPS is inaccurate, and placed a PARAGRAPH of detailed instructions for the delivery driver. The first order was to be delivered March 15, we received an e-mail stating package was unable to be delivered, please contact UPS to verify address. After multiple attempts at getting through to a representative, detailed instructions were given again, and we were told UPS would call us back. Never received a phone call, and our package was delivered to our neighbors house the next day with a new address label placed over the old one, with our name and the neighbors address. No phone call. Received e- mails that our other 2 packages would be arriving 3-17. Received e- mails stating to contact UPS, there was a problem with our delivery, and we needed to correct our address. After multiple attempts called UPS again, explained this was second time this had happened. Was told we would get a phone call to verify our address. Told representative our address is correct, we have given detailed delivery instructions and whatever the drivers GPS told them it was incorrect. Was told they would tell the driver to read the delivery instructions. REALLY? Told rep this is the second time we have been through this, and nobody has ever called. Rep said he would elevate this to urgent status and gave instructions for immediate callback. NO PHONE CALL. NO PACKAGE. I suppose I will be required to go to the distribution center on White Chapel RD in Lancaster to resolve this since I have received NO follow up from a URGENT issue
03.2022Jimmy
Not sure there is worst customer service in the area
01.2022Jimmy
Not sure there is worst customer service in the area
01.2022Jimmy
Not sure there is worst customer service in the area
01.2022Jimmy
Not sure there is worst customer service in the area
01.2022Jimmy
Not sure there is worst customer service in the area
01.2022Michael
Very poor service, complied with all of UPS and federal regulations and they still refused to ship my package after driving 40 minutes out of my way to get there. I even offered to show them a copy of the license which their website says is necessary and they refused to even look at it. They didn’t comply with their own terms of service I would give 0 stars if I could.
08.2021Carolyn
I had a package was supposed to be delivered today they said the address was incorrect I have been living at this address for 7 years this the second time I have had a problem with them saying that they couldn't find the address i have been home all day waiting and nothing all they had to do was call my phone the number is on the package.
08.2021BillieJo
My packages are addressed for Columbia Virginia and my packages are in Lancaster va
08.2021Michael
Very poor service, complied with all of UPS and federal regulations and they still refused to ship my package after driving 40 minutes out of my way to get there. I even offered to show them a copy of the license which their website says is necessary and they refused to even look at it. They didn’t comply with their own terms of service I would give 0 stars if I could.
08.2021Carolyn
I had a package was supposed to be delivered today they said the address was incorrect I have been living at this address for 7 years this the second time I have had a problem with them saying that they couldn't find the address i have been home all day waiting and nothing all they had to do was call my phone the number is on the package.
08.2021BillieJo
My packages are addressed for Columbia Virginia and my packages are in Lancaster va
08.2021Michael
Very poor service, complied with all of UPS and federal regulations and they still refused to ship my package after driving 40 minutes out of my way to get there. I even offered to show them a copy of the license which their website says is necessary and they refused to even look at it. They didn’t comply with their own terms of service I would give 0 stars if I could.
08.2021Carolyn
I had a package was supposed to be delivered today they said the address was incorrect I have been living at this address for 7 years this the second time I have had a problem with them saying that they couldn't find the address i have been home all day waiting and nothing all they had to do was call my phone the number is on the package.
08.2021BillieJo
My packages are addressed for Columbia Virginia and my packages are in Lancaster va
08.2021Michael
Very poor service, complied with all of UPS and federal regulations and they still refused to ship my package after driving 40 minutes out of my way to get there. I even offered to show them a copy of the license which their website says is necessary and they refused to even look at it. They didn’t comply with their own terms of service I would give 0 stars if I could.
08.2021Carolyn
I had a package was supposed to be delivered today they said the address was incorrect I have been living at this address for 7 years this the second time I have had a problem with them saying that they couldn't find the address i have been home all day waiting and nothing all they had to do was call my phone the number is on the package.
08.2021BillieJo
My packages are addressed for Columbia Virginia and my packages are in Lancaster va
08.2021Michael
Very poor service, complied with all of UPS and federal regulations and they still refused to ship my package after driving 40 minutes out of my way to get there. I even offered to show them a copy of the license which their website says is necessary and they refused to even look at it. They didn’t comply with their own terms of service I would give 0 stars if I could.
08.2021Carolyn
I had a package was supposed to be delivered today they said the address was incorrect I have been living at this address for 7 years this the second time I have had a problem with them saying that they couldn't find the address i have been home all day waiting and nothing all they had to do was call my phone the number is on the package.
08.2021BillieJo
My packages are addressed for Columbia Virginia and my packages are in Lancaster va
08.2021Sideshow
How can we get this problem solved, who can pick up a package between 3pm and 6pm every time, how can you call them at all? Why is my package in lively when I'm less than an hour away none of my others have done this, its outrageous that this place is in business but you cant do any business out of it! Who do I call and complain to about this? If nobody does nothing will ever get done. Come together and make a change , no other post office around Gloucester or mathews is only open for 3 hours , what is up with that. Are they closed the rest of the time but still working?
08.2020Brian
Absolutely horrible! I have been waiting two weeks for them to pick up a package! They failed to pick it up 3 times. They called me, I gave them more information about where to pick it up from, they still failed to pick it up! Called them another day, was put on hold for more than 40 minutes! I just had to hang up. DO NOT VISIT OR USE THIS PLACE.
08.2020Sideshow
How can we get this problem solved, who can pick up a package between 3pm and 6pm every time, how can you call them at all? Why is my package in lively when I'm less than an hour away none of my others have done this, its outrageous that this place is in business but you cant do any business out of it! Who do I call and complain to about this? If nobody does nothing will ever get done. Come together and make a change , no other post office around Gloucester or mathews is only open for 3 hours , what is up with that. Are they closed the rest of the time but still working?
08.2020Brian
Absolutely horrible! I have been waiting two weeks for them to pick up a package! They failed to pick it up 3 times. They called me, I gave them more information about where to pick it up from, they still failed to pick it up! Called them another day, was put on hold for more than 40 minutes! I just had to hang up. DO NOT VISIT OR USE THIS PLACE.
08.2020Sideshow
How can we get this problem solved, who can pick up a package between 3pm and 6pm every time, how can you call them at all? Why is my package in lively when I'm less than an hour away none of my others have done this, its outrageous that this place is in business but you cant do any business out of it! Who do I call and complain to about this? If nobody does nothing will ever get done. Come together and make a change , no other post office around Gloucester or mathews is only open for 3 hours , what is up with that. Are they closed the rest of the time but still working?
08.2020Brian
Absolutely horrible! I have been waiting two weeks for them to pick up a package! They failed to pick it up 3 times. They called me, I gave them more information about where to pick it up from, they still failed to pick it up! Called them another day, was put on hold for more than 40 minutes! I just had to hang up. DO NOT VISIT OR USE THIS PLACE.
08.2020Sideshow
How can we get this problem solved, who can pick up a package between 3pm and 6pm every time, how can you call them at all? Why is my package in lively when I'm less than an hour away none of my others have done this, its outrageous that this place is in business but you cant do any business out of it! Who do I call and complain to about this? If nobody does nothing will ever get done. Come together and make a change , no other post office around Gloucester or mathews is only open for 3 hours , what is up with that. Are they closed the rest of the time but still working?
08.2020Brian
Absolutely horrible! I have been waiting two weeks for them to pick up a package! They failed to pick it up 3 times. They called me, I gave them more information about where to pick it up from, they still failed to pick it up! Called them another day, was put on hold for more than 40 minutes! I just had to hang up. DO NOT VISIT OR USE THIS PLACE.
08.2020Sideshow
How can we get this problem solved, who can pick up a package between 3pm and 6pm every time, how can you call them at all? Why is my package in lively when I'm less than an hour away none of my others have done this, its outrageous that this place is in business but you cant do any business out of it! Who do I call and complain to about this? If nobody does nothing will ever get done. Come together and make a change , no other post office around Gloucester or mathews is only open for 3 hours , what is up with that. Are they closed the rest of the time but still working?
08.2020Brian
Absolutely horrible! I have been waiting two weeks for them to pick up a package! They failed to pick it up 3 times. They called me, I gave them more information about where to pick it up from, they still failed to pick it up! Called them another day, was put on hold for more than 40 minutes! I just had to hang up. DO NOT VISIT OR USE THIS PLACE.
08.2020Mike
Called UPS because they said they tried to deliver my package and I was not home. Took the day off and sat around the house, never heard any door bell. No note left on any door. Called UPS and they said someone would call me from Lancaster. No call, nothing! Changed delivery to pickup location. Said it would be delivered next day. Went by pickup station, no package. UPS updates status to new delivery date 3 days later. I will absolutely never use UPS again if I can avoid it.
08.2019Dominic
First off the only number they give is a corporate calling number with people who you can barely understand. Then the only are open 3-6. For people who have got to work a 3 hour window is absolute foolishness. Then they only give you a few days in which to pick up your package or they send it back to the person who sent it. And remember their is no one to call at the lively center so how do you find out anything at all. Maybe we should all re-evaluate who we are doing business with and see if we can find a better way to transport or mail because this is clearly not good. Just because they have been used for so long doesn’t mean it’s working properly.
08.2019Mike
Called UPS because they said they tried to deliver my package and I was not home. Took the day off and sat around the house, never heard any door bell. No note left on any door. Called UPS and they said someone would call me from Lancaster. No call, nothing! Changed delivery to pickup location. Said it would be delivered next day. Went by pickup station, no package. UPS updates status to new delivery date 3 days later. I will absolutely never use UPS again if I can avoid it.
08.2019Dominic
First off the only number they give is a corporate calling number with people who you can barely understand. Then the only are open 3-6. For people who have got to work a 3 hour window is absolute foolishness. Then they only give you a few days in which to pick up your package or they send it back to the person who sent it. And remember their is no one to call at the lively center so how do you find out anything at all. Maybe we should all re-evaluate who we are doing business with and see if we can find a better way to transport or mail because this is clearly not good. Just because they have been used for so long doesn’t mean it’s working properly.
08.2019Mike
Called UPS because they said they tried to deliver my package and I was not home. Took the day off and sat around the house, never heard any door bell. No note left on any door. Called UPS and they said someone would call me from Lancaster. No call, nothing! Changed delivery to pickup location. Said it would be delivered next day. Went by pickup station, no package. UPS updates status to new delivery date 3 days later. I will absolutely never use UPS again if I can avoid it.
08.2019Dominic
First off the only number they give is a corporate calling number with people who you can barely understand. Then the only are open 3-6. For people who have got to work a 3 hour window is absolute foolishness. Then they only give you a few days in which to pick up your package or they send it back to the person who sent it. And remember their is no one to call at the lively center so how do you find out anything at all. Maybe we should all re-evaluate who we are doing business with and see if we can find a better way to transport or mail because this is clearly not good. Just because they have been used for so long doesn’t mean it’s working properly.
08.2019Mike
Called UPS because they said they tried to deliver my package and I was not home. Took the day off and sat around the house, never heard any door bell. No note left on any door. Called UPS and they said someone would call me from Lancaster. No call, nothing! Changed delivery to pickup location. Said it would be delivered next day. Went by pickup station, no package. UPS updates status to new delivery date 3 days later. I will absolutely never use UPS again if I can avoid it.
08.2019Dominic
First off the only number they give is a corporate calling number with people who you can barely understand. Then the only are open 3-6. For people who have got to work a 3 hour window is absolute foolishness. Then they only give you a few days in which to pick up your package or they send it back to the person who sent it. And remember their is no one to call at the lively center so how do you find out anything at all. Maybe we should all re-evaluate who we are doing business with and see if we can find a better way to transport or mail because this is clearly not good. Just because they have been used for so long doesn’t mean it’s working properly.
08.2019Mike
Called UPS because they said they tried to deliver my package and I was not home. Took the day off and sat around the house, never heard any door bell. No note left on any door. Called UPS and they said someone would call me from Lancaster. No call, nothing! Changed delivery to pickup location. Said it would be delivered next day. Went by pickup station, no package. UPS updates status to new delivery date 3 days later. I will absolutely never use UPS again if I can avoid it.
08.2019Dominic
First off the only number they give is a corporate calling number with people who you can barely understand. Then the only are open 3-6. For people who have got to work a 3 hour window is absolute foolishness. Then they only give you a few days in which to pick up your package or they send it back to the person who sent it. And remember their is no one to call at the lively center so how do you find out anything at all. Maybe we should all re-evaluate who we are doing business with and see if we can find a better way to transport or mail because this is clearly not good. Just because they have been used for so long doesn’t mean it’s working properly.
08.2019