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Hertz Car Rental - Birmingham - 5th Avenue South HLE in Birmingham (2508 5th Ave S, AL 35233)
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Welcome to Hertz Car Rental - Birmingham - 5th Avenue South HLE located at 2508 5th Avenue South, Birmingham, AL, 35233 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Hertz Car Rental - Birmingham - 5th Avenue South HLE is located in Birmingham (Alabama state) on the street of 2508 5th Ave S. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1205-320-2533. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/alabama/birmingham/BHMC13?utm_campaign=gmb-Birmingham-5th-Avenue-South-HLE&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Birmingham - 5th Avenue South HLE quickly are 33.512084, -86.793918. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Birmingham - 5th Avenue South HLE.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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Hertz Car Rental - Birmingham - 5th Avenue South HLE doesn't have any unavailable amenities.Categories
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Deandre
Best rental car place I experienced. Last 2 times I booked there were able to put me in a nice luxury rental for our long trips.
10.2022Preston
Worst customer service ever! Been calling the location for 2 days and no one answers! My card has been charged several hundred dollars for a 2 hour rental! The lines of communication don’t exist. I spoke with a customer service agent and was promised everything would be handled and notated, my card has been charged 3 more times since. I would love to speak with a manager if someone would ever answer the phone. If you want great service look else where because Hertz isn’t it!
10.2022Nisey
A "soft credit check" to rent a vehicle already paid for?! When asked why, the employee could not give me a legitimate reason his reply was I don't know. Stay away from this particular facility.
10.2022Mike
Terrible online reservation handling.. Reserved a vehicle online and they had nothing available. Then wanted to up charge for a manager's special for $15 extra per day.
10.2022Shelby
I reserved a car well in advance at this location. When I showed up for pick up, I was told unapologetically there were no cars available. I asked when one would be available. He said he didn't know but would add me to the "stand-by" list of which I could already see 5 or 6 names. Also, the point of a reservation, is to not be on a standby. When I asked if I could get a car another location, he said "maybe but probably not". And told me I should just go online, cancel and rebook somewhere else, which as I just learned doesn't guarantee me a car anyway apparently. The employee made no effort to find a solution, correct anything, or even simply apologize for the situation. In the end, he told me they would call when they got a car - I never got a call. And I had to scramble to find another option because, shockingly, I needed a car when I had actually reserved one for. It became a very stressful day. So Hertz, in the future, do not book reservations you can't follow through on and upgrade your customer service training.
09.2022First
Bait and switch tactics. I tried to save a few bucks and go with the "managers special". When we showed up after a long flight, they said it was unavailable and that I would need to PAY for an upgrade. This is AFTER they took all my driver's license and credit card info. I asked to cancel, and they talked to each other behind the counter, one of the guys said I wasn't "with it". At best, the place is poorly managed. I left and went straight to Enterprise. Where everything went exactly as expected with real professionals. Totally worth the paying a little more.
09.2022WENDI
Even though it was early morning the greetings was energetic from the staff what a great way to start our day!! Positive energy always make you remember a place once visited. I must say WE appreciate HERTZ from check in to check out!! The Parker Family will Most definitely return to THIS location for future rentals
09.2022Daniel
Didnt have the vehicle we asked for so we upgraded. Guy couldn't get a corporate code to work and lied saying we could do that later. He waited 45 min to sign the car in putting us over the time limit. Dealing with corporate on phone is a pain in the back side and not getting far there with the overage that was charged to our card. Would not recommend and will never use again.
09.2022Adam
This location is guilty by association, but they also didn’t seem to care too much about my feeling of my rental. This location was my return location. I told them my complaints about the car (dirty, multiple dents, seemed to have been wrecked, electrical mishaps & tire rubbing when turning). I tried to use their text option and phone option while during my rental with absolutely zero success. The gentleman let me fill out a form, and someone emailed me. I sent them a detailed list of complaints & photos. I have received zero response since then. Their customer service is about as bad as you can expect. Which is baffling because my cost of my rental was more than other companies. I used them because of a credit card bonus feature….and the vehicle options they had. Let’s not forget I paid $1900 for a weeks rental and they gave me a 3 yr old car. Worst thing is, this review wouldn’t have even happened had their customer service been even mediocre. Ignoring a good paying customer and blowing them off is inexcusable.
05.2022Olivia
I am glad I didn’t read some of the other reviews before going with this place. I had a perfect experience. I paid exactly what my original bill said. I was worried there would be hidden fees or charges, but there weren’t any. Both picking up the car and dropping it off we’re very quick and easy. The employees were very courteous and professional.
05.2022